Customer Service Manager

Volvo Group • Allentown, PA • 1d ago

Location:

Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Role

The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities

Develop relationships with customers

Provide technical support for various Nova Bus models

Act as liaison with Nova Bus internal teams to resolve customer issues

Take an active part in different customers meetings

Support the warranty process

Analyze warranty to support different strategy to eliminate fleet failure

Find viable solutions to ensure customer satisfaction

Manage bus delivery acceptance

Capacity to track multiple issues at the same time

Capacity to track multiple task within the same time and close open issues.

Education and Experience

High School Diploma

3 to 5 years of relevant experience in mechanical/technical work.

Knowledge and Skills

Drawing interpretation

Independence and being resourceful

Excellent interpersonal, communication, management and leadership skills

Knowledge of the Microsoft Office suite

Travel required

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible.? The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:??

Competitive medical, dental and vision insurance.

Generous paid time off.

Competitive matching retirement savings plans.

Working environment where your safety, health and wellbeing come first.

Focus on professional and personal development through Volvo Group University.

Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ?We are passionate about what we do, and we thrive on teamwork. ?We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Nova Bus , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!

Job Category: Sales & Services

Organization: Nova Bus

Travel Required: Frequent Travel

Requisition ID: 24064

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Hatfield, PA • 1h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1h ago

Go to Apply

Director, Program Management

Curtiss-Wright Corporation • Bethlehem, PA • 1h ago

Management & Administrative

Director, Program Management Office Reporting to the Sr. General Manager, this is an ideal opportunity to step into a challenging role directly impacting the security of our nation. As our business continues to -grow, CW...

1h ago

Go to Apply

Addictions Care Manager, Substance Use Disorders - Full-Time Days

St. Luke's University Health Network • Sellersville, PA • 13h ago

Management & Administrative

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of...

13h ago

Go to Apply

Customer Service Representative

Airgas USA, LLC. • Allentown, PA • 14h ago

Management & Administrative

R10073520 Customer Service Representative (Open) Location:Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? In this role, Customer Service Representative is responsible for providi...

14h ago

Go to Apply

Vice President of Marketing

Miller-Keystone Blood Center • Allentown, PA • 1d ago

Management & Administrative

Reference #: 1602304 Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of regional healthcare facilities and blood t...

1d ago

Go to Apply

Administrative Assistant

Carbon Lehigh Intermediate Unit 21 • Walnutport, PA • 1d ago

Management & Administrative

Administrative Assistant JobID: 1609 Position Type: ADMINISTRATIVE ASSISTANT/ ADMINISTRATIVE ASSISTANT Date Posted: 10/3/2025 Location: Walnutport, PA Position Definition: TheAdministrative Assistantassigned to Transport...

1d ago

Go to Apply

Account Sales Manager

Red Bull North America • Allentown, PA • 1d ago

Management & Administrative

Reference #: ref24129k EXPERIENCEYour areas of knowledge and expertise that matter most for this role: Valid US Driver's License and obtainment of DOT Medical card Must be at least 21 years of age Experience in sales, ac...

1d ago

Go to Apply

Management and Sales Intern

Sherwin-Williams Company • Allentown, PA • 2d ago

Management & Administrative

Reference #: 2538395 The Sherwin-Williams Management & Sales Internship is a paid, 10-12-week summer program offering hands-on experience in our retail stores, providing insight into management, sales, and store oper...

2d ago

Go to Apply

Warehouse Inventory Technician

System One • Harleysville, PA • 2d ago

Management & Administrative

Job Title: Warehouse Inventory Technician Location: Harleysville, PA Schedule: Monday-Friday 9am-1pm Pay Rate: $20-25hr Type: 6-9 month contract Responsibilities: Receive pharmaceutical products arriving on site. Verify...

2d ago

Go to Apply

Right of Way Administrative Assistant

RUMMEL, KLEPPER & KAHL, LLP • Allentown, PA • 2d ago

Management & Administrative

Reference #: 4718 RK&K is hiring a Right-of-Way Administrative Assistant to join our team in Pennsylvania. As a Right-of-Way Administrative Assistant you will provide real estate support to include acquisition assist...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.