Video Room Agent

Insight Global • Blue Ash, OH • 2h ago

Job Description

An employer in the Cincinnati area is seeking a Video Operator to manage the retention and organization of video surveillance footage for customer incidents in a major grocery retail environment. This role serves as the primary contact for video evidence needs, supporting liability claims, legal proceedings, and safety initiatives, while collaborating with store teams, safety associates, and law enforcement to ensure compliance and maintain high standards of integrity.

Key Responsibilities:

Capture, organize, and retain video footage for general liability claims, workers' compensation, law enforcement requests, and Organized Retail Crime investigations

Monitor sweep program compliance and review logs/video to verify sweeps before incidents

Report safety concerns and potential fraud to the Safety Department and Senior Video Operator

Monitor and troubleshoot store camera systems; coordinate repairs and technical support as needed

Prepare and submit tracking spreadsheets; maintain organized logs of all video claims

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Investigative, research, or audit experience

Experience in a support role (call, chat, email)

Retail, security, banking, fraud, and/or logistics background

High attention to detail

Strong technology and software skills - Security command center experience

Retail knowledge

CCTV, Surveillance

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