Administrative Support Coordinator
Position Overview
We are seeking a proactive and detail-oriented Administrative Support Coordinator to join our customers team. This multi-faceted role is ideal for someone who thrives on helping others succeed, enjoys learning new systems, and takes pride in keeping operations running smoothly. The coordinator will serve as the operational backbone of the company, supporting multiple departments and ensuring efficient communication and documentation.
Core Responsibilities
Administrative Support
Answer incoming calls and handle customer inquiries with professionalism
Qualify leads and schedule appointments
Prepare weekly reports and organize company information
Purchase office supplies as needed
CRM Management & Support
Master and teach Acculynx CRM system functionality
Support team members in effective CRM usage
Assist with CRM data entry, tracking, reporting, and troubleshooting
Ensure consistent CRM usage across departments
Departmental Assistance
Accounting Support: Assist AP/AR Specialist with administrative tasks and financial documentation
Sales Support: Coordinate with Sales Manager, prepare documentation, support lead qualification, appointment scheduling, and maintain sales records
Production Support: Assist Production Manager with administrative tasks, roof measurement reports, and subcontractor documentation; ensure insurance compliance
Operational Support
Assist with onboarding employees and subcontractors
Help develop and refine company systems
Ensure company-wide compliance
Facilitate cross-departmental communication and documentation
Documentation
Help draft policies and procedures
Maintain accurate documentation for insurance, bonds, and warranties
Professional Development
Attend industry conferences and participate in training events
Key Skills & Qualifications
Technical Skills
Strong proficiency with Acculynx CRM (or similar systems)
Comfortable with Google Workspace, Microsoft Office, Company Cam, and measuring/estimating tools
Accurate data entry, reporting, and documentation
Ability to navigate multiple systems and platforms
Communication Skills
Professional, friendly phone manner
Excellent written communication for emails and documentation
Effective cross-departmental communication
Patience and clarity when training teammates
Organizational Skills
Strong attention to detail and accuracy
Ability to multitask and manage priorities efficiently
Excellent time management and report preparation
Experience supporting compliance, insurance, and documentation processes
Administrative Skills
Lead qualification and prioritization
Scheduling coordination for various team members
Maintaining organized records
Efficient report creation
Key Characteristics
Adaptability: Comfortable shifting between tasks and priorities
Initiative: Proactive, self-starter, and ownership of administrative processes
Team-Oriented: Supportive, collaborative, and resourceful
Reliability: Consistent follow-through and dependability
Professional Demeanor: Embodies integrity, quality, initiative, and ownership
Detail-Oriented: Maintains accurate records and meets compliance requirements
Service-Minded: Enjoys helping others and supporting the team's success
Problem-Solver: Resourceful, critical thinker who handles challenges calmly
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
