Baggage Service Agent (United Airlines) 6pm-Midnight

Menzies Aviation • Hebron, KY • 2h ago

Description

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

Key Responsibilities

Ability to read IATA tickets to determine flight departure times and connecting carriers

Screens all interline passengers prior to placing bags on the interline return belts

Ensures baggage tagging is correct

Direct and assist passengers with mis-checked or short checked bags

Handles misplaced/lost baggage claims and provides reports to Carriers

Evaluates customer's need concerning airline locations

Is able to meet the Station's attendance standards

Other duties as assigned

Qualifications

Must be at least 18 years of age

Must pass a pre-employment drug screen

Ability to proficiently read, write and speak English

Must be comfortable lifting 70lbs

Must be able to stand for long periods of time at the ticket counter and Arrivals areas

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

Prior Customer Service Experience Strongly Preferred

Intermediate Computer Skills Required

Benefits

Flight Benefits with United Airlines

Advancement Opportunities

Health, Dental, Vision, 401K

Life and Short-Term Disability Insurance

Paid Vacation

Paid Training

Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs

Qualifications

Behaviors

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

High School or better

Licenses & Certifications

Required

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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