Customer Service Associate - 100% Remote - Pittsburgh, PA

WesBanco Bank, Inc • Uniontown, OH • 7h ago

Back Customer Service Associate - 100% Remote

21-8408

Multiple Locations Apply Apply for this job now! Apply Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Pittsburgh Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred. Previous sales experience preferred. Job Description This position works an alternate schedule Schedule is 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) SUMMARY: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels. Customer Service Skills Willingness to provide a level of service, which will clearly differentiate us from our competitors. Able to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution. Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences. Interpersonal Skills Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Ability to work under pressure. Ability to be collaborative with co-workers and employees. Team player with a positive outlook. Ability to maintain confidentiality. Technical Requirements Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems. Ability to @type with speed and accuracy. Able to operate standard office equipment, including phones, computer and peripherals. Other Requirements Strong organizational and prioritizing skills. Strong time management skills. Able to multi-task in a fast-paced environment. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Ability to work independently. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performi

Similar Jobs

Customer Service Advisor

Valvoline • Cuyahoga Falls, OH • 9h ago

Management & Administrative

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil...

9h ago

Go to Apply

Warehouse Manager

Ferguson Enterprises, LLC. • Akron, OH • 9h ago

Management & Administrative

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

9h ago

Go to Apply

Customer Service Technician

Uniti • Aurora, OH • 9h ago

Management & Administrative

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S. www.GoKinetic.com About the...

9h ago

Go to Apply

Regional Operations Manager-North

CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON • Kent, OH • 1d ago

Management & Administrative

Full-time, 40 hours/week Monday through Friday, dayshift Onsite Summary: The Regional Operations Manager is responsible for overseeing and managing a large team of exempt individual contributors and managers across a spe...

1d ago

Go to Apply

Sr. Operations Manager

Amazon • Canton, OH • 1d ago

Management & Administrative

Description Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Addit...

1d ago

Go to Apply

Operations Training Manager

Chesapeake Utilities Corporation • Orrville, OH • 1d ago

Management & Administrative

DescriptionOperations Training Manager Hybrid with Occasional Travel; Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, North Carolina, Virginia, Georgia, & Ohio What makes us great At the...

1d ago

Go to Apply

Administrative Assistant

CHC • Akron, OH • 2d ago

Management & Administrative

Administrative Assistant -- RAMAR Program CHC | Akron, OH | Full-Time | $19.00/hour About Us: CHC is a nonprofit organization that's been serving the Akron community since 1974. Our mission is to treat, inspire, support,...

2d ago

Go to Apply

Administrative Assistant

Robert Half • Hudson, OH • 2d ago

Management & Administrative

Description We are seeking a reliable and detail-oriented Administrative Assistant to join our dynamic property management team based in Hudson, Ohio, on a contract-to-permanent basis. This position plays a pivotal role...

2d ago

Go to Apply

Administrative Assistant - Fleet Operations

EMCOR Group • Barberton, OH • 2d ago

Management & Administrative

Description About Us: S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bondi...

2d ago

Go to Apply

Account Manager

Robert Half • Norton, OH • 2d ago

Management & Administrative

Description Position Overview: Robert Half is seeking an experienced Account Manager to join our client's team on a long-term contract basis located in Norton, Ohio. In this role, the Account Manager will manage a portfo...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.