Account Manager

Robert Half • Norton, OH • 5h ago

Description

Position Overview:

Robert Half is seeking an experienced Account Manager to join our client's team on a long-term contract basis located in Norton, Ohio. In this role, the Account Manager will manage a portfolio of customer accounts, ensuring the seamless coordination and scheduling of services and inspections. Success in this role requires exceptional organizational skills, strong communication abilities, and a proactive approach to delivering a positive customer experience.

Key Responsibilities:

Coordination and Scheduling: Organize service appointments and inspections for assigned customer accounts, ensuring timely delivery.

Customer Service: Manage high volumes of inbound calls, providing professional and efficient responses to customer inquiries.

Cross-Departmental Collaboration: Work closely with internal teams such as service, payroll, accounts payable, and accounts receivable to align processes and ensure a smooth workflow.

Data Management: Maintain accurate and up-to-date tracking reports utilizing Excel daily.

Client Relationship Management: Build and maintain strong relationships with customers, ensuring satisfaction and long-term account performance.

Progress Monitoring: Track the status of services and inspections, communicate updates to customers, and relay relevant information to internal teams.

Operational Support: Address outstanding tasks, resolve customer or process-related issues efficiently, and support broader department operations.

Team Growth Adaptation: Assist in scaling workloads and operations to accommodate increased customer demands.

Reporting and Documentation: Prepare necessary reports and documentation for account reviews and audits as required.

Performance Strategy: Participate in team meetings with supervisors and managers, presenting insights and strategies to improve account processes and performance.

Requirements - Minimum of 3 years of experience in a call center or customer service environment, handling high volumes of calls.

Proficiency in Excel, with the ability to create and maintain tracking reports.

Strong organizational skills and attention to detail.

Excellent communication skills, both verbal and written.

Ability to build and maintain positive relationships with clients and internal teams.

Experience in account management, B2B sales, or inside sales is preferred.

Familiarity with scheduling and coordinating services is a plus.

Comfortable working in a fast-paced, team-oriented environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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