Operations Training Manager

Chesapeake Utilities Corporation • Orrville, OH • 8h ago

DescriptionOperations Training Manager
Hybrid with Occasional Travel; Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, North Carolina, Virginia, Georgia, & Ohio
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Operations Training Manager will lead a team in researching, designing developing and implementing operations and technical training and supporting materials for self-directed, experiential, and formal learning to meet the needs of the business.
This position plays a critical role on the talent development team by leading the creation of structured, scalable learning experiences aligned with role expectations, operational performance, and career development.
What you'll be working on:
Leads a team to develop, implement, and evaluate the effectiveness of operations and technical training programs and initiatives across the organization
Partners with operational leaders and other stakeholders to gauge learning needs for the business unit/department.
Uses a variety of learning technologies and instructional methods to develop instructional materials/assets which may include participant guides, facilitator guides, presentations, videos, assessments, observation checklists, job aids, etc.
Ensures all training conforms to Chesapeake's internal policies and standards in addition to federal, state, and local code requirements.
Manages projects from inception to completion and applies a project management approach to setting and adhering to touchpoints and deadlines. Follows up with identified stakeholders to ensure timely completion of associated deliverables.
Actively solicits and integrates feedback from operational leadership and stakeholders to continuously elevate the quality and effectiveness of learning materials.
Maintains the Operator Qualification (OQ) program, including defining the training and qualification requirements, delivering workforce training, creating reports and qualification tracking through veriforce.
Develops and maintains technical training facilities including Safety Town facilities in Dover, DE, Debary, FL, and numerous training locations throughout the service territory.
Utilizes the learning management system to deploy content to users; provide reports to operational leadership and stakeholders on training completion/compliance.
Guides the operations training team by setting clear goals, offering support, and measuring effectiveness through key performance indicators; Promote a collaborative, innovative team environment.
Remains current on developments within the industry and training & development to make recommendations to enhance operational and technical training programs and initiatives.
Participate in the Pipeline Safety Management System program and the Safety Data Management System.
Supports regulatory compliance, public awareness, and incident response programs.
Who you are:
Bachelor's degree in business, engineering, instruction design, education or related field preferred; equivalent experience will be considered.
5+ years of experience designing and developing interactive learning courses and programs.
5+ years of experience in the utilities sector is required.
Standard driver's license
CPTD or APTD certification a plus
Comprehensive understanding of utility or propane industry, field operations, and regulations governed by the Pipeline and Hazardous Material Safety Administration and the Federal Motor
Demonstrated understanding of adult learning principles, learning styles, and experiential learning
Strong leadership and management skills
Excellent verbal and written communication skills, with the ability to influence and collaborate with senior leader

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