Customer Service Representative

Ralliant • Elizabethtown, NC • 1w ago

Job Purpose:

Incumbents in the customer service job family interact with customers and sales representatives to handle a variety of sales support functions including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information.

Job Responsibilities:

May answer questions regarding products, warranties, and services. May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures. May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application. May provide quality responses to delivery, price, commission and product inquires and requests. May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction. May review contract/purchase orders to ensure that customers' quality requirements are met. Act as an information source on customer order processing and/or service procedures. Maintain applicable reports, records, and systems (manual and computerized) Assist operations, engineering and other departments and develop solid internal partnerships to aid our customer's satisfaction. May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management.

Knowledge, Skills and Abilities Required:

Solid understanding of customer service procedures, practices, policies and related regulations Excellent oral and written English communication skills Computer proficiency with MS Office programs and the internet A high degree of accuracy and attention to detail

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

About Dynapar

Dynapar offers the world's broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Pay Range

The salary range for this position (in local currency) is 35,700.00 - 66,300.00

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