Sales Analyst

Applied Industrial Technologies, Inc. • Strongsville, OH • 4d ago

LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS?SALES ANALYST! Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed. The Sales Analyst is responsible for establishing and maintaining key relationships with Strategic Accounts customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The Analyst is an integral part of the Applied MSS team and interacts with Applied's Key Strategic customers by providing them with information to address inquiries regarding products and services. Responsibilities/Duties:

Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by Applied sales associates.

Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.

Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.

Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Strategic Accounts Team management.

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both Applied and Customer.

Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.

Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.

Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development.

Continuously identify and evaluate process improvements that positively impact the Customer's experience by using Customer Feedback, Supplier Nonconformance, and On-Time and Error-Free forms and metrics.

Provide backup support to associates within the Service Center as necessary along with other duties assigned by management.

Education/ Work Experience:

1-3 years of customer service experience within industrial distribution

High school diploma or equivalent

Demonstrated mechanical and mathematical aptitude

Excellent communication and organizational skills

Ability and desire to learn new systems and processes quickly

Strong computer skills, particularly in Excel

Preferred:

SAP experience in a customer service setting

Knowledge of industrial products and hydraulics

Ability to learn and use calipers to measure specs on a wide variety of industrial parts

Highly developed sense of integrity and commitment to customer satisfactions

Demonstrated passion for excellence in customer service

Ability to communicate clearly and professionally, both verbally and in writing

Has a pleasant, patient and friendly attitude

Detail oriented with strong communication and listening skills

Possess a solid work ethic and team player mentality

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and rela

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