A/V Business Systems Coordinator
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A/V Business Systems Coordinator
Salary
$63,242.00 - $98,103.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05630
Department
Police
Opening Date
10/01/2025
Closing Date
10/8/2025 11:59 PM Eastern
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $ 63,242.00
Work Day/Hours: 8:00 am to 5:00 pm
Our internationally accredited Durham Police Department (http://durhamnc.gov/149/Police-Department) is dedicated to hiring and training officers and staff who represent the best the law enforcement profession has to offer. We are a progressive agency committed to reducing crime by providing the best quality service. We work to foster public confidence and maintain the highest standards of excellence as a community partner for positive change. If you're interested in delivering superior emergency response services and working collaboratively to serve our community, join our team in Durham!
Devoted to providing technical support, administration and maintenance of a department's technology systems and equipment, including user support, data management and data extraction/analysis. Incumbents provide specialized technology support work. Decision-making includes how and when tasks are carried out within an operational process, limited by the selection of the process and establishment of deadlines and outcomes.
Responsible for providing specialized technology support work in updating and verifying data; producing reports and other documents; or supporting a department's hardware/software systems including tier one and two user support and troubleshooting.
Duties/Responsibilities
Provides specialized technology work in support of department users including installing, updating, testing, troubleshooting issues related to department technology systems; identifies and produces video evidence, as assigned; manages small to medium databases; updates, verifies, edits, digitizes, and/or extracts data; and creates maps and maintains map layers, as assigned.
Prepares, maintains, reviews, and/or submits reports, records, files, construction drawings and plans, spreadsheets, digital signage, and other documents; manages user accounts and processes payment information; updates and maintains databases and online systems; compiles, edits, queries, and/or reconciles information; and reviews work for accuracy and completeness.
Coordinates with vendors, City departments and/or external agencies to respond to, resolve, and/or escalate end-user issues; collects field data; may train staff; inspects assigned systems and equipment to ensure proper working condition; assists with process improvement and planning efforts.
Assists with budget preparation and/or procurement; processes purchase order and monitors inventory, as assigned; researches product, price, vendor, and related information; coordinates asset management tagging, as assigned; tests new technology; and assists in making budget and procurement recommendations.
Minimum Qualifications & Experience
Associate's degree in computer science, information technology, or directly related field OR equivalent experience.
Three years of related technology support experience
Benefits - General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
PhD or Juris Doctorate
04
Please list the area of academic focus of your degree (such as Major, Minor or concentration). If no degree, please list NA.
05
How many years of related technology support experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 7 years related experience
7 years or more years related experience
06
How many years of technical support and troubleshooting experience do you have in basic computer hardware and software?
No related experience
Less than 1 year of related experience
1 year but less than 2 years related experience
2 years but less than 6 years related experience
6 years or more years related experience
07
How many years of experience do you have with basic routing, networking, or data transmission?
No related experience
Less than 1 year of related experience
1 year but less than 2 years related experience
2 years but less than 6 years related experience
6 years or more years related experience
08
How many years of technical support and troubleshooting experience do you have with a concentration in audio and video capture, transmission/transfer, and storage?
No related experience
Less than 1 year of related experience
1 year but less than 2 years related experience
2 years but less than 6 years related experience
6 years or more years related experience
09
Briefly describe your experience with technology support/troubleshooting in audio and video capture, transmission/transfer, and storage/management systems (A/V). If no experience please respond N/A.
10
Briefly describe your knowledge of (A/V) mobile and fixed capture devices installation, maintenance, and repair procedures. If no experience please respond N/A.
Required Question
