Administrative Assistant III - Headache Center

Cleveland Clinic • Cleveland, OH • 12h ago

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

This position involves handling incoming calls, processing medication refill requests ("My Fill Request"), managing electronic messaging through MyChart, and serving as a primary contact for patient communication. Responsibilities also include managing faxes, tracking outdated information, coordinating meeting requests for staff and providers (especially when they are attending meetings), and handling reimbursement submissions. We are looking for someone who is self-driven and able to work with minimal supervision.

This role offers a potential hybrid work opportunity following a successful probation period. It supports a strong work-life balance, with administrative staff eligible to flex up to 2 hours per week. You'll be part of a team doing rewarding work, with access to comprehensive benefits and meaningful opportunities for growth and development. There is clear potential for advancement, with growth paths leading to roles such as Administrative Programmer or Coordinator.

A caregiver in this position works days, M-F: 8:00am-5:00pm. No holidays or weekends.

A caregiver who excels in this role will:

Support assigned Chairpersons, Senior Directors or Medical Directors through scheduling, handling phone calls, greeting customers and correspondence.

Assist with special projects.

Administer calendars and schedule management.

Compose and prepare a variety of correspondence, such as reports, forms, presentation materials and messages.

Manage and prioritize multiple assignments.

Act as a liaison between internal and external customers.

Provide coverage of other areas, such as front end, point of service and registration.

Coordinate management functions.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED

Five years of office experience

EPIC experience is highly recommended

Experience using Microsoft Office Suite products (Outlook, Word, Excel and PowerPoint)

Preferred qualifications for the ideal future caregiver include:

Associate's Degree

Typing proficiency of 35 WPM with accuracy

Customer Service experience

1 year in Admin Assistant experience role in a healthcare setting

Is self-driven and able to work independently

Time Management skills

Communication Skills

?Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment.

Pay Range

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