Summary Position is assigned as the Supervisor Program Specialist (Enrollment Coordinator), for Enrollment, Eligibility, and Registries (S,EE&R) within the Health Administration Service (HAS). The primary responsibility encompasses three key functions which are: Facilitating all administrative aspects of the enrollment process; Health benefits eligibility determinations, and Related aspects of health benefits administration. Responsibilities Include but not limited to: Prepares reports and replies for Chief of HAS and Executive Leadership. Collection, compilation, research, and/or tracking of data and program information. Prepares verbal and written responses to inquiries and complaints of veterans and congressional staff regarding health care benefits. Assists in orientating and advising physicians, residents and interns on VA regulations, policies, and procedures as well as determination of legal next-of-kin. Maintains a suspense file with these alerts until the change is complete. Assisting veterans, non-veterans and beneficiaries seeking multiple medical treatment benefits. Daily analyzing of benefit utilization and implementing extensive body of VA and DoD regulations, rules, policies, procedures and practices associated with inpatient/outpatient activities. Identify developmental and training needs of employees, providing or arranging for needed development and training. Evaluate work performance of subordinates. Develop performance standards. A one year supervisory probation period may be required for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist (Enrollment Coordinator)/PD084530 Relocation/Recruitment Incentives: Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. You may be required to serve a probationary/trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel. (HCP). As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/10/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GA-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Screening, processing and assisting Veterans-non-Veterans and beneficiaries seeking multiple medical treatment benefits. Responsible for the Enrollment Program Processes and health benefits eligibility determinations. Prepares verbal and written responses to inquiries and complaints of veterans and congressional staff. Perform daily monitoring by formulating data validation activities and analysis reports. Collection, compilation, research, and/or tracking of data and program information. Implementing communication and education activities to disseminate enrollment and health benefits eligibility information. Identify developmental and training needs of employees. Evaluates work performance of subordinates. Coordinates inpatient/outpatient activities. Prepares and conducts public speaking presentations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree; or, two full years of progressively higher level graduate education leading to such a degree; or, LL.B. or J.D. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 18 semester hours counting towards a master's degree. You will be rated on the following Competencies for this position: Administration and Management Analytical Thinking Education and Training Oral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Some periodic walking, sitting, lifting, and carrying of light Items such as Instructional materials, books and manuals are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
