Student Success Operations Manager
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Student Success Operations Manager
Salary
Depends on Qualifications
Location
Shreveport, LA
Job Type
Unclassified
Job Number
213423
Department
LSU-Shreveport
Opening Date
09/29/2025
Closing Date
10/13/2025 11:59 PM Central
Description
Benefits
About this Job
The Student Success Operations Manager serves as the operational backbone in the Student Success Center, playing a central role in driving the efficiency, integration, and continuous improvement of services. This dynamic position oversees administrative, logistical, and technological functions across multiple units in a growing cross-functional support area. The Operations Manager supports a culture of collaboration, innovation, and excellence in service delivery, ensuring seamless communication among stakeholders and a student-centered experience at every touchpoint.
The ideal candidate is a proactive problem-solver and strategic thinker with exemplary project management skills, a commitment to continuous improvement, and a passion for advancing student success through collaborative, innovative operations. The successful candidate will report to the Associate Vice Chancellor for Student Success.
About Us:
The Student Success Center at LSU Shreveport champions student-centered excellence, offering comprehensive resources, services, and programs - including Academic Advising, Academic Success, Career Services, First-Year Experience, and more - to promote a smooth transition, build academic and life skills, foster persistence and resilience, and empower goal-oriented success.
Minimum Qualifications
Required Qualifications, Skills, and Characteristics
At least three (3) years' experience in office or business administration
Excellent interpersonal, communication, and collaboration skills
Customer service orientation with a strong commitment to professionalism and responsiveness when managing multiple stakeholder demands
Demonstrated ability to adapt to evolving priorities, manage ambiguity, and thrive in a fast-paced, growing organization
Experience managing multi-faceted projects
Strong ability to work under pressure while maintaining great attention to detail and multitasking
Exceptional planning, organization, and time-management skills
Dedication to fostering a welcoming, supportive environment that benefits students of all backgrounds and circumstances
Preferred Qualifications, Skills, and Characteristics
Degrees in education, business administration, or other related fields
Experience in a student-facing role in an education environment
Familiarity with student information systems, student success software, and data management tools
Background in supervising and training student employees or professional staff
Knowledge of higher education change management and service integration best practices
Job Duties and Other Information
KEY RESPONSIBILITIES
Leadership & Service Coordination
Lead the design and implementation of student-centered operational processes that align with institutional strategic priorities and enhance the overall student experience
Foster a culture of student-centered service that prioritizes student needs and encourages innovative approaches to support
Oversee the integration and streamlining of new services, ensuring consistency, accessibility, and efficiency
Serve as a change management advocate, facilitating staff training and stakeholder communication during new process implementations
Collaborate with the Student Success team to develop, evaluate, and refine operational procedures aligned with key performance indicators (KPIs) that support student retention, success, and engagement
Establish and maintain standardized service policies, procedures, and protocols to ensure high-quality, consistent support across departments
Build and sustain positive relationships with campus units and external partners to promote collaborative efforts
Ensure a welcoming, professional, and well-maintained service environment for students, faculty, staff, and other visitors
Operational Oversight
Manage front desk staffing and scheduling, facilities logistics, and daily business operations
Supervise and train front desk student employees; oversee hiring and onboarding as needed
Coordinate resource procurement, inventory, and vendor relations to meet growing service needs
Ensure operations support institutional strategic priorities and student-centered goals
Collaborate across units to streamline workflows, optimize space usage, and align resources efficiently
Project & Resource Management
Support logistics for events, workshops, and student success initiatives
Prepare purchasing documentation, monitor contracts, and complete administrative reports
Assist in creating promotional materials for events and programs
Develop and maintain resource guides, calendars, and print/digital assets for student use
Participate in project teams to set benchmarks, track progress, and resolve challenges
Support budgeting and resource allocation in collaboration with leadership
Technology & Data Strategy
Collect and analyze student services data to inform strategic planning and optimal service delivery
Monitor operational performance metrics and identify areas for enhancement
Support the maintenance of various technology platforms, troubleshoot issues, and assess usage
Contribute to web content, LMS course design, and social media engagement
Guide staff and students in using digital platforms and accessing resources
Collaborate with vendors on technology implementation and optimization
Oversee the operation and maintenance of office equipment
Application Requirements
The following documents must be included with application:
CV or resume
Three professional references
Cover letter outlining why you would be a good fit for this position
LSUS is an equal opportunity/affirmative action employer and encourages applications from women and minorities. For more information about LSU Shreveport go to www.lsus.edu
LSUS is a State As a Model (SAME) employer that promotes affirmative strategies and goals for employment of individuals with disabilities.
No Civil Service testscore is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete..
For additional information concerning this job posting contact:
Jennifer Isaac
LSUS Department of Human Resource Management
Room 108 Administration Building, LSUS
(318) 797-5279
Benefits for unclassified employees are determined by the individual hiring authority.
Employer
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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