Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.
We're dedicated to embracing diversity and inclusion to create a welcoming environment for anyone who enters our doors. When you join the Bank of Bird-in-Hand team, you'll be appreciated and celebrated for who you are every day.
Bank of Bird-in-Hand is actively seeking a Senior Technology Support Technician to join our team in Paradise, PA. The Senior Technology Support Technician is responsible serving as a key technical resource, supporting end-users, managing IT systems, and ensuring operational stability across the technology environment
Responsibilities:
Provide advanced technical support to end-users via phone, email, and in-person (onsite/hybrid).
Troubleshoot and resolve complex hardware, software, and networking issues on desktops, laptops, mobile devices, and peripherals.
Manage and resolve escalated tickets from junior support staff.
Support user onboarding/offboarding including provisioning accounts and equipment.
Document issues, resolutions, and processes in the ticketing system and knowledge base.
Train and mentor junior helpdesk staff.
Administer and maintain Windows Server environments (2016/2019/2022), including Active Directory, DNS, DHCP, Group Policy.
Manage and monitor virtualization platforms (VMware, Hyper-V).
Perform system updates, patch management, and server backups.
Preferred Skills:
Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, ServiceNow)
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop, AnyDesk
Qualifications:
BS degree in IT, Computer Science, or related field (or equivalent experience)
5+ years of technology support experience
Familiarity with Windows, macOS, Microsoft 365, and common desktop applications
Knowledge of basic networking concepts (IP, DNS, DHCP, VPN)
Excellent communication, interpersonal, and problem-solving skills
Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:
Competitive Medical, Dental, Vision Coverage
401(k) Retirement Plan with 4% Company Contribution
Company Paid Life, STD, and LTD
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
12 Paid Holidays
Tuition Reimbursement
Company Events and Picnics
Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
