Tolling Analyst

Henningson, Durham & Richardson, PC • New York, NY • 2h ago

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. Tolling AnalystHDR's Mobility and Operational Technology Services (MOTS) team is growing, and we're looking for a Tolling Analyst to help us deliver innovative solutions to tolling agencies across the country. At HDR, you'll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what's possible. Our people are our pride-smart, driven, and always ready to support one another.As a Tolling Analyst, you'll play a key role in supporting project teams through data analysis, research, reporting, and the development of technical work products. You'll also assist project managers with scopes, schedules, and budgets, and have the opportunity to grow into a tolling specialist or consulting generalist-depending on your interests and strengths.In the role of Tolling Analyst, we'll count on you to: - Technical Delivery - Research tolling trends, technologies, and policies to inform client strategies - Conduct deep data analysis using Excel, Power BI, relational databases, and other tools - Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities. - Reconcile tolling data across systems and vendors to verify accuracy and completeness - Analyze business processes and recommend improvements for efficiency and accuracy - Evaluate customer service center and system data to identify trends and opportunities - Support quality assurance reviews and recommend enhancements - Develop SOPs, training materials, and technical documentation - Create deliverables including reports, presentations, diagrams, and models - Assess end-user experience for both customers and agents- Task & Project Management - Assist with scopes of work, cost estimates, contracts, and procurement documents - Support toll program management tasks including design reviews and operational oversight - Learn and apply HDR's project management and QA/QC processes - Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.- Business Development - Assist with business development efforts, including writing or reviewing proposals. - Grow business development skills through industry engagement- Perform other duties as assigned.Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy, Performance, DatabasesPreferred Qualifications- Bachelor's degree in engineering, planning, business, data analytics, or related fields- 4 years of experience.- Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.- Strong background in statistical analysis, reporting, and data visualization- Excellent written and communication skills.- Ability to handle a wide variety of tasks simultaneously requiring different skill sets.- Ability to adapt to the needs of our clients and work outside of one's comfort zone.- Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.- Experience in business or technical management consulti

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