Position Summary...
What you'll do...
Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.
About the job:
Director, Personalization Strategy & Activation
Role Summary
We are seeking a strategic leader and technically fluent Director to drive our enterprise personalization strategy from concept to scaled execution. This role will champion a vision and lead a cross-functional team across marketing, product, data science, and engineering to deliver advanced, data-driven personalization capabilities. You will be responsible for setting the strategic direction, leading the end-to-end activation of all personalization initiatives, and building the operational foundations needed to scale personalization across all online and in-club member experiences.
Key Responsibilities
Define and Lead the Strategy
Establish and own the overarching personalization strategy for all member experiences, ensuring alignment with top-level business objectives.
Develop a multi-year personalization roadmap that connects strategic goals to concrete execution milestones and business outcomes.
Lead the prioritization of initiatives based on business impact, technical feasibility, and member value.
Drive Innovation and Execution
Champion and lead a test-and-learn culture, overseeing the design and execution of innovation pilots to evaluate emerging personalization capabilities.
Translate successful pilots into scalable, always-on programs by creating clear documentation and playbooks for the broader organization.
Partner closely with data science and analytics teams to establish robust success metrics, control groups, and learning agendas.
Serve as a Business-Tech Leader
Act as the primary translator and strategic bridge between marketing and technical teams (engineering, data science, and product).
Lead the requirements definition, use case design, and cross-functional alignment processes to ensure seamless implementation and adoption of personalization technologies.
Simplify complex technical capabilities into clear, business-friendly frameworks and strategic use cases that resonate across the organization.
Scale and Govern Enterprise Personalization
Build and embed scalable processes, frameworks, and governance standards that enable our marketing teams to deploy personalization efficiently and at scale.
Oversee the creation of best-in-class workflows, including intake processes and QA protocols, to ensure high-quality, low-friction launches.
Serve as a key leader in training and enablement, building institutional knowledge and promoting best practices for personalization tools and capabilities across the organization.
Measure and Maximize Business Impact
Define and measure the business impact of personalization programs, translating results into strategic insights that inform future roadmap prioritization.
Partner with analytics to quantify incremental revenue, engagement, and retention lift from all personalization activations.
Establish enterprise-level reporting routines and dashboards that provide a clear view of performance to key stakeholders and leadership.
You'll sweep us off our feet if:
Marketing Technology & Data Fluency: Deep understanding of the marketing technology ecosystem, including CDPs, DMPs, A/B testing platforms, and analytics tools. Ability to translate technical capabilities into business value.
Strategic & Critical Thinking: Demonstrated ability to think strategically, connect personalization initiatives to broader business goals, and make data-driven decisions.
Problem-Solving & Dealing with Ambiguity: Proven track record of navigating complex, ambiguous challenges and creating structure where none exists. Proactive and resourceful in finding solutions.
Influence & Stakeholder Management: Exceptional ability to influence and align diverse stakeholders, including senior leadership, technical teams, and marketing partners, without direct authority.
Communication & Translation: Strong communication skills with the ability to "translate" complex technical concepts into clear, concise, business-friendly language for a non-technical audience.
Leadership & Execution: A hands-on leader who can not only define strategy but also drive execution, build processes, and mentor team members.
You have a Bachelor's Degree; Master's degree a plus
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
?
Health benefits include medical, vision and dental coverage
?
Financial benefits include 401(k), stock purchase and company-paid life insurance
?
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
?
For information about PTO, see https://one.walmart.com/notices .
?
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
?
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
?
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
?
For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
?
The annual salary range for this position is $110,000.00-$220,000.00
?
Additional compensation includes annual or quarterly performance bonuses.
?
?
?
?
?
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Marketing, Business, or related field and 6 years' experience in marketing or related field OR 8 years' experience in marketing
or related field.
3 years' supervisory experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Digital marketing (for example, affiliate marketing, display advertising), Leading a cross-functional team
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
