Site Name: UK - Hertfordshire - Stevenage, Upper Providence, USA - Pennsylvania - Upper Providence
Posted Date: Sep 19 2025
427652 Cross-Site Operational Excellence Manager
The Cross-Site Operational Excellence Manager is responsible for supporting the cross-site operational aspects of scientific research. The role involves supporting cross-site projects and change initiatives, transformational programs, and the implementation of process excellence methodologies and new business technologies. The ideal candidate will have a background in operational excellence, project management, and an understanding of cross-site coordination in the pharmaceutical industry.
We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.
We embrace modern work practices; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.
Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK
In this role you will
Transformational Programs & Projects: Support global and cross-site transformational programs and projects to improve the lab experience and operational effectiveness.
Transformational Programs & Projects: Support global and cross-site transformational programs and projects to improve the lab experience and operational effectiveness.
Process Excellence: Support the adoption of process excellence methodologies to streamline operations and enhance efficiency.
Business Technology Solution: Drive the adoption of new technology-based solutions to increase the efficiency of operational aspects of scientific research.
Leverage analytics visualization platforms (e.g. Spotfire or Power BI) to monitor operational performance in real time, identify inefficiencies, and enable data-informed decision making, driving productivity across cross-site teams.
Implement automated workflow solutions powered by artificial intelligence (e.g. Microsoft Power Automate) to streamline repetitive tasks, reduce manual errors, and improve turnaround times for scientific and business processes.
Stay update on proven AI tools with enterprise applications that can be incorporated to achieve cutting-edge operational solutions and changes in ways of working
Provide training for stakeholders and peers to maximize the utilization of enterprise available AI tools and foster collaboration across teams for seamless technology adoption
Program Management (Performance & Project Oversight): Support program level delivery and performance metrics in place to ensure project goals are met.
Project & Change Management: Support cross-site projects and change initiatives to drive operational improvements and ensure successful implementation.
Embrace change management principles and support others in the operations and scientific communities to better prepare for changes driven by a constantly evolving landscape.
Collaborate with global cross-functional teams to define and streamline business processes.
Collaborate with internal stakeholders to identify and address operational challenges.
Adhere to timelines for scientific operations projects and initiative.
Embrace a culture of continuous improvement, innovation, and operational excellence.
Understand emerging technologies and best practices in scientific operations, project and change. management, program management, and operational excellence.
Why you?
Basic Qualifications & Skills:
We are looking for professionals with these required skills to achieve our goals:
Undergraduate degree in a scientific or engineering discipline.
Experience in scientific operations, project management, or a similar role within the pharmaceutical or biotechnology industry.
Practical experience leveraging analytics and visualization platforms (e.g., Spotfire, Power BI, or similar tools) and automated workflow solutions (e.g., Microsoft Power Automate) to drive business decisions and improve operational efficiency
Proficiency with conversational AI applications (OpenAI's GPT or similar enterprise-grade AI solutions) to support operations, address business challenges optimize processes, and challenge traditional ways of working
Track record of successfully supporting transformational projects, change initiatives and the implementation of new technology-based solutions (including AI-driven tools)
Proven track record of successfully supporting transformational projects, change initiatives and the implementation of new technology-based solutions.
Understanding of drug discovery processes and laboratory operations, including familiarity with relevant technologies and equipment.
Good organizational and problem-solving skills, with the ability to manage multiple tasks and projects simultaneously.
Strong stakeholder management skills and experience working successfully within a matrix team.
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
Proficiency in project management methodologies and tools.
Ability to adapt to a fast-paced and dynamic environment, embracing changing priorities and deadlines.
Preferred Qualifications & Skills:
Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:
Developer background with experience in one or more programming languages
Six Sigma, PMP, and/or ProSci Change Management (or related) certifications
Experience in scientific operations, project management, and the implementation of AI-driven technologies in enterprise settings, particularly within the pharmaceutical, biotechnology, or a related technology or science-based industry.
Understanding of drug discovery processes and laboratory operations, including familiarity with relevant technologies and equipment.
Closing Date for Applications - 5th of October, 2025 (COB)
Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.
At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people's lives.GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. We're uniting science, technology, and talent to get ahead of disease together.
Find out more:
Our approach to R&D.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a succ
