Service Associate I - Part Time 35 Hours(Pickering Wharf)

Eastern Bank • Salem, MA • 1h ago

Starting Rate: $22.00

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities:

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.

Account Representative Duties:

Works toward achieving specific individual sales and service goals through the following activities:

Opens deposit accounts

Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)

Closes loans for customers for applicable business lines (i.e. consumer lending)

Makes referrals to other bank business lines and third-party partners

Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio

Responsible for operational compliance and adherence to policy

Handles daily account maintenance and other service issues as necessary

Understands and provides support in achieving quarterly sales

Teller Duties:

Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts

Cash checks for customers and non-customers according to bank policy

Process and properly record the sale of monetary instruments (i.e. official bank checks)

Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments

Process foreign currency purchases and sales

Process various @types of loan payments and credit card cash advances

Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications:

Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

High school diploma or equivalent required

1-2 years of sales experience in a retail, financial services or hospitality environment preferred.

Some banking experience is preferred (e.g., teller or otherwise) is a plus.

Basic business acumen and professionalism is a must.

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Ability to build relationships and strong alliances across the organization.

Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions:

Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.

Incumbent must be able to transport items weighing 15 pounds or more.

Spanish speaking preferred

Schedule: Saturdays required

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Service Associate I (South Boston)

Eastern Bank • South Boston, MA • 1h ago

Management & Administrative

Starting Rate: $22.00 Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously p...

1h ago

Go to Apply

Wealth Management Client Associate

Bank of America • Hingham, MA • 1h ago

Management & Administrative

Wealth Management Client Associate Hingham, Massachusetts To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years...

1h ago

Go to Apply

Administrative Coordinator II

Cambridge Health Alliance • Cambridge, MA • 2h ago

Management & Administrative

Administrative Coordinator II Requisition Number: 10373 Location: CHA Cambridge Hospital Work Days: 7:30a to 4:00p 8 hr shift mon-Fri Category: Clerical and Administrative Support Department: Dept of Surgery Cambridge Jo...

2h ago

Go to Apply

Adobe Real-Time Customer Data Platform Lead

Accenture • Boston, MA • 2h ago

Management & Administrative

We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strateg...

2h ago

Go to Apply

Adobe Customer Journey Analytics Developer

Accenture • Boston, MA • 2h ago

Management & Administrative

Adobe Journey Analytics We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 indu...

2h ago

Go to Apply

Account Manager, Education Technology, AWS WWPS: US-ISV

Amazon • Boston, MA • 3h ago

Management & Administrative

Description As an Amazon Web Services (AWS) Account Manager you will have the opportunity to drive the adoption and growth of emerging cloud-based technologies. Your responsibilities will include developing and growing a...

3h ago

Go to Apply

Account Consultant - Remote

Prime Therapeutics • Boston, MA • 3h ago

Management & Administrative

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Account Consultant - Remot...

3h ago

Go to Apply

Administrative Assistant

Beth Israel Lahey Health • Peabody, MA • 5h ago

Management & Administrative

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. P...

5h ago

Go to Apply

Administrative Assistant III Opportunity - Boston

Kelly Services • Boston, MA • 5h ago

Management & Administrative

We are currently seeking an Administrative Assistant for a role based in Boston, MA (02118) . This position supports mid-level managers and dental providers while ensuring smooth day-to-day administrative operations. Adm...

5h ago

Go to Apply

Administrative Assistant - PDD Roxbury

State of Massachusetts • Boston, MA • 5h ago

Management & Administrative

ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.