Account Operations Specialist II

COX AUTOMOTIVE CORPORATE SERVICES • Racine, WI • 4w ago

JOB REQUIREMENTS: Primary point of contact for resolving client issues
for accounts ranging from simple to more complex, broad scope accounts,
collaborating with auction teams, and various stakeholders. Provide
exceptional customer service by promptly addressing inquiries and
concerns related to vehicle condition and/or discrepancies, fostering
positive relationships with both internal and external stakeholders
Coordinates sale vehicle run processes. Maintains direct communication
with other auction departments to ensure appropriate movement and
organization of client inventory and timely completion of reconditioning
services. Builds positive relationships with assigned clients, examines
vehicles in the sales lineup to ensure standards and quality, completes
estimates for reconditioning services to improve vehicle value,
coordinates and approves reconditioning services, and conducts condition
report and imaging audits to reduce the risk of policy loss and goodwill
expenses. Demonstrates proficient knowledge of condition report data and
vehicle inspection process to identify previous paint, auto body
repairs, frame damage, PDR, etc. Educates and acts as liaison for
clients on auction processes and recommends and or upsells Manheim/CAI
products and services based on client needs. Demonstrates effective
prioritization skills, professionalism in client relationships, and
assists in resolving client issues promptly and professionally. May be
responsible for efficiently coordinating redemptions, ensuring proper
documentation, complying with all PII policies and procedures, all while
delivering exceptional customer service, and resolving any issues with
professionalism. Maintain strict adherence to Cox standards and
guidelines regarding reconditioning services, ensuring consistent
quality, and accuracy per client SLA guidelines. Proficient knowledge of
NAAA guidelines to ensure proper placement of vehicle announcements and
or brands. Proficiency with computer software including Microsoft Office
applications and other internal business platforms. Coordinates sale
vehicle run processes. Maintains direct communication with other auction
departments to ensure appropriate movement and organization of client
inventory and timely completion of reconditioning services. Builds
positive relationships with assigned clients, examines vehicles in the
sales lineup to ensure standards and quality, completes estimates for
reconditioning services to improve vehicle value, coordinates and
approves... For full info follow application link. Cox is an Equal
Employment Opportunity employer. All qualified applicants/employees will
receive consideration for employment without regard to that
individual\'s age, race, color, religion or creed, national origin or
ancestry, sex (including pregnancy), sexual orientation, gender, gender
identity, physical or mental disability, veteran status, genetic
information, ethnicity, citizenship, or any other characteristic
protected by law. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/4D6A1D3A821D43AC

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