Contact Center Quality Analyst - Phone

U.S. Bank • Nashua, NH • 9h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Basic Qualifications

High school diploma or equivalent

Typically less than one year of related experience

Preferred Skills/Experience

Basic knowledge and understanding of the products and services applicable to the assigned area

Basic knowledge of the productivity and accuracy standards of the assigned area

Effective verbal and written communications skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Medical Courier

Labcorp • Windham, NH • 1h ago

Hospital & Medical

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people...

1h ago

Go to Apply

Director of Commercial Operations

Fresenius Medical Care North America • Lawrence, MA • 2h ago

Purpose & Scope: The Director of Commercial Operations is responsible for partnering with sales leadership and cross-functional teams to translate complex data into impactful selling strategies, providing input into...

2h ago

Go to Apply

Operations Project Manager

Fresenius Medical Care North America • Lawrence, MA • 6h ago

Management & Administrative

This is a Full-Time, entry level, Operations Project Manager position located at our corporate office in Lawrence, MA. Position Summary: Fresenius Medical Care is seeking an exceptionally talented and motivated individua...

6h ago

Go to Apply

FT Evening Operations Manager Trainee (H)

Hannaford • Nashua, NH • 6h ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 456904 Address: USA-NH-Nashua-175 Coliseum Ave Store Code: Store 08186 Management (2756430) Hannaford Supermarkets started out as a fresh produce vendor in P...

6h ago

Go to Apply

PT Meat Market Sales Associate

Hannaford • Dracut, MA • 7h ago

Sales & Marketing

Category/Area of Expertise: Retail Operations Job Requisition: 456924 Address: USA-MA-Dracut-301 Pleasant Street Store Code: Store 08192 Meat (5151905) Hannaford Supermarkets started out as a fresh produce vendor in Port...

7h ago

Go to Apply

Electrical Engineer

Actalent • North Reading, MA • 8h ago

IT & Engineering

Electrical Engineer Overview We are seeking a skilled Electrical Engineer with 5+ years of experience to join a robotics hardware development team. The role focuses on high-speed digital design, SoC integration, and imag...

8h ago

Go to Apply

2026 Fulltime-Raytheon Digital Electronics Electrical Engineer I(Onsite)

RTX Corporation • Tewksbury, MA • 8h ago

IT & Engineering

Date Posted: 2025-09-23 Country: United States of America Location: MA131: Tewksbury, MA Bldg 1 Assabet 50 Apple Hill Drive Assabet - Building 1, Tewksbury, MA, 01876 USA Position Role Type: Onsite U.S. Citizen, U.S. Per...

8h ago

Go to Apply

Principle Analog Electrical Engineer

Teledyne • Billerica, MA • 8h ago

IT & Engineering

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory aut...

8h ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Merrimack, NH • 9h ago

Trucking & Construction

On-the-Job CDL Training Program Truck Driving Job Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL ( https://www.roehl.jobs/driving-jobs/cdl-truck-driving-schools ) &am...

9h ago

Go to Apply

Advanced Supplier Industrialization Engineer - PCBA

Generac Power Systems • North Billerica, MA • 10h ago

Legal & Paralegal

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.