Description
Job Summary:
As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.
Travel Requirements:
This role does not require travel. This position requires hybrid work at the client site.
Job Responsibilities:
Troubleshoot client device and application issues via phone and remote access.
Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.
Provide feedback to management on process improvements and areas of concern.
Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
Provides emergency on-call support on a rotating schedule.
Be available while on-shift through several different venues - Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
The engineer will be expected to develop additional skills in other products as business needs dictate.
Effective communication amongst the team and with other engineering verticals and management.
Respond to customer service calls and emails in agreed upon timeframe.
Manage service tickets that are assigned to your personal and team queue.
A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
Other duties as assigned.
Technology/Area of Specialization:
Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs
Expertise with VMware Horizon
Expertise in VDI Management
Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
Technical understanding of Azure Entra ID and Portal
Technical understanding of Entra ID Connect
Technical understanding of PKI
Technical understanding of enterprise networking and virtual network technologies
Technical understanding of TCP/IP and the OSI model
Technical understanding of software defined storage solutions
Technical understanding of software defined network solutions
Technical understanding of traditional and virtual backup solutions
VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus
Network and server troubleshooting experience
Working knowledge of Microsoft Windows and *nix operating systems
Basic Knowledge, Skills, and Abilities:
Customer service skills and client focus
Understanding of the Microsoft patching release schedule.
Understands empathy and understanding while dealing with sensitive clients and Presidio staff.
Strong communications skills including the ability to communicate technical information in using non-technical language
Previous experience or aptitude to be successful in an Operations capacity
Good problem-solving skills
Excellent interpersonal skills
Comprehensive verbal and written communication skills
Ability to remain calm and courteous in periods of stress
Ability to work on several problems simultaneously
Ability to work with broad range of experience levels
Maintaining complex operational processes
Handling and escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation.
Strong interpersonal skills and expert-level relationship management abilities - showcasing the ability to work well with many levels of client engineering and management.
The ability to function in a team environment and recognize and take on tasks with self-direction.
Passion to continue learning and expanding your knowledge.
Education and Experience:
Bachelor's degree or equivalent experience and/or military experience
MCSE, Microsoft 365 Certification Required
3+ years of Microsoft engineering experience
Strong working knowledge of Active Directory, GPO, DNS, Exchange, Azure Licensing/CSP model, SQL and various other Microsoft products.
Understand the Microsoft Licensing model
Proven ability to think outside the box and to come up with creative solutions when required.
Solid understanding of underlying infrastructure and how it relates to the Microsoft products.
Skills
Active directory, Microsoft
Top Skills Details
Active directory, Microsoft
Additional Skills & Qualifications
Work Location & Schedule: All roles are 100% on-site at DFW headquarters, following a hybrid schedule (3 days on-site, 2 remote).
Security Clearance: Candidates must be U.S. Citizens and pass CJIS certification. Disqualifiers include DUIs and felonies.
Hiring Urgency: Immediate need to fill three roles (two backfills, one net new). No viable candidates currently in pipeline.
Interview Process: Includes agency submission, internal review, 30-60 min customer interview, and potential final on-site meeting.
Candidate Profile: Ideal candidates have 1-3 years of experience and are ready for a growth opportunity. Strong communication and personality are essential.
Certifications: Not required at hire but may be expected within one year.
Technical Environment: DFW is modernizing a 10-14 year old infrastructure, transitioning to Azure cloud (50/50 on-prem/cloud). Network roles include on-call duties after 1-2 months onboarding.
Experience Level
Expert Leve
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dallas,TX.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
