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Senior Client Operations Manager

Hartford Steam Boiler Inspection and Insurance Company • Hartford, CT • 3h ago

Company

HSB

Location

Hartford , United States

We are looking for a collaborative and solution-oriented team member to join the Alternative Markets group within HSB Custom Risk Solutions. We focus on unique client partnerships and solutions to complex risks that are not easily insurable in the standard market. These solutions often entail complex risk transfer or placement within a diverse distribution ecosystem that includes high-risk carriers, E&S carriers, captives, pools, and Lloyd's. The Client Operations Manager is a critical member of the client integration team, responsible for implementing new business and ensuring optimal service delivery throughout every stage of our partnerships.

Executes business development opportunities for the company and its partners and/or external clients. Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for a diverse set of clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the dot-connector in client challenges and opportunities through the development of trusted internal partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise. Maintains and monitors operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies.

Qualifications

Education and Experience:

Bachelor's degree or equivalent work experience is required

5+ years of experience in the P&C industry is required

3+ years' experience in Project Management is required

1+ years of client facing experience preferred

Workflow documentation experience is required

Operational Systems and IT Experience is preferred

Knowledge and Skills:

Able to identify opportunities for change, acts as a change champion and utilize conflict as opportunity to make things better

Strong ability to marshal resources and persuade others

Effectively communicates detailed information with stakeholders and collaborates jointly to solve problems and drive progress

Strong collaboration mindset and ability to influence and create alignment across functions and across all leadership levels

Displays strong analytical and problem-solving skills; leverages data to drive decisions

Executes within ambiguity/change

Excellent at multitasking, documentation, staying organized while aligning multiple resources with agility

Excellent ability to manage multiple initiatives, with conflicting timescales and meet deadlines

Demonstrates strong stakeholder management skills and ability to work "in the gray" for an extended period of time

Strong customer facing, written and verbal communication skills

Solid knowledge of HSB products and ability to communicate and share that knowledge with external client

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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