The Position
Senior Business Product Manager, Workflow Automation & Operations
Why Genentech
???????We're passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world's most complex health challenges and transforming society.
Who We Are
Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach - leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers. This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on this journey. Let's redefine what's possible together!
This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access ("CMG"), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. The team is specifically accountable for:
Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.
Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.
Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.
Job Summary
The Senior Business Product Manager, Workflow Automation & Operations will own the strategy, development, and continuous improvement of our internal operational products. You will be responsible for transforming business processes by leveraging technology and automation to enhance efficiency, readiness, and scalability. In close partnership with Business Product Owners and Technical Product Managers, you will define the product roadmap, champion user needs, and drive the successful adoption of new features and tools. The ideal candidate is a strategic systems-thinker who excels at translating complex business needs into elegant, automated solutions.
Key Responsibilities:
Product Strategy & Roadmap Management:
Develop and execute a strategic product roadmap for workflow automation and operational tools, aligning with enterprise objectives and technical feasibility.
Define business requirements, prioritize features, and manage the entire product lifecycle from ideation to end-of-life.
Champion the product vision and value proposition to senior leadership and stakeholders across the organization.
Process Optimization & Automation:
Lead initiatives to identify, analyze, and re-engineer business processes, leveraging automation to increase efficiency and scalability.
Drive the enterprise-wide adoption and standardization of work management and automation tools, establishing best practices and governance.
Utilize data and insights from operational systems to identify opportunities for continuous process improvement and measure business impact.
Stakeholder Collaboration & User Advocacy:
Serve as the primary liaison between business stakeholders, technical teams, and the end-user community.
Act as the voice of the user by gathering insights, feedback, and feature requests to ensure product solutions are intuitive and meet user expectations.
Collaborate with cross-functional partners, including IT, Customer Experience, and Digital Operations, to ensure seamless product integration and execution.
Product Delivery & Governance:
Oversee the end-to-end delivery cycle, including defining user acceptance criteria, leading User Acceptance Testing (UAT), and managing successful feature rollouts.
Manage product budgets, maintain comprehensive documentation for policies and procedures, and ensure all activities comply with company and industry regulations.
Who You Are
Minimum Candidate Qualifications & Experience
Bachelor's degree in business, technology, operations, science, marketing, or a related field
7 years of experience, with 3 years in product management, digital product operations, or equivalent experience
Demonstrated ability to develop and execute product roadmaps, including feature planning, timelines, and dependencies, with a focus on work management and process optimization
Able to independently own products , demonstrating the ability to articulate business problems, identify solutions, and drive execution from strategy through implementation.
Experience with User Acceptance Testing (UAT) and rolling out new features across different user bases
Proven success in aligning stakeholders and collaborating with cross-functional teams to deliver integrated product solutions
Experience leading process optimization initiatives and driving operational excellence through the integration of technology and automation to enhance workflow efficiency and scalability.
Strong analytical and problem-solving skills, with experience driving experimentation and optimization
Exceptional communication and presentation skills, with the ability to clearly articulate product vision and value across all levels of an organization
Proven ability to adapt and navigate ambiguous or evolving environments
Strong knowledge and experience of work management tools (e.g., Atlassian (Jira/Confluence),Trello, Smartsheets, Monday.com )
Proficient in Google Workspace (Docs, Sheets, Slides)
Preferred Qualifications
Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification).
Experience in healthcare, pharmaceutical, or highly regulated industries.
Ability to innovate and foster experimentation to improve product capabilities.
Certification in process improvement methodologies (e.g., Six Sigma, Lean).
Experience with process automation tools and methodologies (e.g., Robotic Process Automation(RPA), Business Process Management(BPM))
Location
This position is based in South San Francisco, CA, however a remote work option will be considered for US candidates who live outside of the Bay Area.
Relocation Assistance is not available
The expected salary range for this position based on the primary location of South San Francisco, CA is $144,760 - $268,840. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)
BoFTDE
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants (https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform) .
