Customer Service Supervisor

WEC Energy Group • Iron Mountain, MI • 1w ago

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Iron Mountain, Michigan location. This position requires weekly travel to our Headwaters Service Center located in Land O'Lakes, WI.

This position is part of a job family (Customer Service Supervisor/Senior Customer Service Supervisor) where experience will be the determining factor.

About Us

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Customer Service Supervisor is responsible for leading a team of Energy Service Consultants, Residential Energy Service Consultants, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies and WPS gas and electric customers.

Job Responsibilities

Lead a team of Energy Service Consultants, Designers, Expediting Clerks, and other clerical employees

Provide a high level of proactive service to We Energies gas and electric customers

Provide coaching, counseling, discipline, training and development to team members as required

Establish performance management and development plans (goals) annually with each team member

Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary

Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider

Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained

Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues

Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally

Assist with storm restoration efforts within the Northcentral Area as needed

Minimum Experience Required

Associate degree in business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered

3+ years of customer service experience

Strong leadership ability and above average communication skills, including effective negotiation and client commitment management

The Senior Customer Service Supervisor requires a minimum of 5 years in a leadership position, and a minimum of 3 years supervisory experience in a customer service environment

Valid Drivers License

End Date: 10/06/2025

Pay Range Minimum: $88,472.54

Pay Range Maximum: $152,615.06

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits (https://www.wecenergygroup.com/careers/benefits.htm)

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

Legal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Iron Mountain, MI, US, 49801

Company: We Energies (WE)

Req ID: 5638

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