Customer Service Representative - Napoleon Main - Napoleon, OH

WesBanco Bank, Inc • Napoleon, OH • 3h ago

Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
WesBanco is an Equal Opportunity, AA Employer. EOE//Disabled/Veteran

Similar Jobs

Counter Service

NAPA AUTO PARTS • Bowling Green, OH • 4h ago

Management & Administrative

Bowling Green, OH, USA Full time R25_0000034795 We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you don't have to be ab...

4h ago

Go to Apply

Helpdesk Technician

NORTHWEST STATE COMMUNITY COLLEGE • Archbold, OH • 7h ago

Management & Administrative

Applications are being accepted for a Helpdesk Technician at Northwest State Community College. The Helpdesk Technician is the first point of contact and plays a vital role in all technology support at Northwest State Co...

7h ago

Go to Apply

Engineering Manager

SAUDER MANUFACTURING CO • Stryker, OH • 3d ago

Management & Administrative

This position oversees Parts Business Unit in Archbold, Ohio and Stryker, Ohio plants. Position Summary: This position is entrusted with the responsibility to lead a team of engineering resources in supporting and fulfil...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Bryan, OH • 4d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4d ago

Go to Apply

Materials Manager

Dana Automotive Sytems Group LLC • Napoleon, OH • 6d ago

Management & Administrative

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy pow...

6d ago

Go to Apply

Customer Supply Chain Support

Fastenal Company • Bowling Green, OH • 1w ago

Management & Administrative

Job Description Customer Supply Chain Support 742 Innovation Dr, Bowling Green, OH 43402 OH407 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm 10 - 20 hours/week OVERVIEW: Working as Part-ti...

1w ago

Go to Apply

Logistics Management Specialist

U.S. Army Reserve Command • Monclova, OH • 1w ago

Management & Administrative

Summary About the Position: This is a Military Technician position with the 88th Readiness Division, Area Maintenance Support Activity (AMSA) 165 located at Monclova, Ohio. This position requires an active membership as...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Waterville, OH • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Sales / Design Consultant

Herron's Amish Furniture • Napoleon, OH • 1w ago

Management & Administrative

Full job description {#full-job-description tabindex="-1"} Job Overview: Herron's Amish Furniture has an amazing opportunity to add 2 Sales & Design Consultants to our experienced team of professionals. We are lookin...

1w ago

Go to Apply

Customer Service Representative - Napoleon, OH

WesBanco Bank, Inc • Napoleon, OH • 2w ago

Management & Administrative

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.