Customer Service Representative - Napoleon, OH

WesBanco Bank, Inc • Napoleon, OH • 10h ago

Back Customer Service Representative

11-8284

Napoleon, Ohio, United States Apply Apply for this job now! Apply Location Location: This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Napoleon North, Napoleon, Ohio. Market Defiance Work Hours per Week 40 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Napoleon, Ohio, United States WesBanco is an Equal Opportunity, AA Employer. EOE//Disabled/Veteran

Similar Jobs

Service Tech

Carrols Corporation • Wauseon, OH • 1d ago

Management & Administrative

Equipment Service Technician About Us Carrols Corporation is the largest BURGER KING franchise. We are currently looking for an experienced individual to fill the position of Equipment Service Technician for a group of o...

1d ago

Go to Apply

Service Tech

Carrols Corporation • Napoleon, OH • 1d ago

Management & Administrative

1d ago

Go to Apply

Manufacturing Engineering Manager

Federal Mogul Powertrain, LLC • Napoleon, OH • 2w ago

Management & Administrative

Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites w...

2w ago

Go to Apply

Administrative Professional

William Vaughan Company • Napoleon, OH • 2w ago

Management & Administrative

Full job description {#full-job-description tabindex="-1"} Are you someone that loves clean lines, organization, and problem solving? Are you excited by standard operating procedures, succinct systems? Do you enjoy think...

2w ago

Go to Apply

Field Service Technician

Axis Engineering Group LLC • Archbold, OH • 2w ago

Management & Administrative

Full job description {#full-job-description tabindex="-1"} Company Name: Axis Engineering Group Location: This position requires on-site reporting to a client in Archbold, OH. Shift: Second Shift | 3:00pm - 11:00pm Job T...

2w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Wauseon, OH • 2w ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

2w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Waterville, OH • 2w ago

Management & Administrative

2w ago

Go to Apply

Customer Service Associate II

Dollar Tree • Swanton, OH • 3w ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

3w ago

Go to Apply

Customer Service Associate II

Dollar Tree • Wauseon, OH • 3w ago

Management & Administrative

3w ago

Go to Apply

Customer Service Associate II

Dollar Tree • Bryan, OH • 3w ago

Management & Administrative

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.