With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, part of CE&S, is dedicated to driving customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, enhance operational excellence, and foster long-term loyalty.
The Senior Cloud Solution Architect is an ideal role for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Impact
Operates with operational excellence across all sales stages and tools (e.g., pipeline updates, time tracking) with minimal guidance.
Collaborates across Microsoft and customer/partner teams to deliver strategic outcomes and enhance satisfaction.
Manages business and technical risks by applying governance principles and adapting methodologies.
Ensures compliance with industry and Microsoft standards.
Prioritizes competing demands and aligns work with customer impact and business goals.
Solution Deployment & Value Realization
Identifies and mitigates blockers using appropriate tools and processes.
Applies business, technical, and industry knowledge to architecture and support projects.
Uncovers new opportunities for consumption, usage, and unified expansion-especially Enhanced Solutions-based on customer value and Microsoft's platform strengths.
Advocates for alternative architectures and solutions to shape customer requirements.
Gathers customer insights and maps solutions to business outcomes.
Captures opportunities using Microsoft's Customer Engagement Model.
Delivery & Operational Readiness
Delivers solutions aligned with Microsoft methodologies (e.g., VBDs, training, technical validation).
Supports long-term adoption through change management practices.
Guides customers toward secure, resilient, AI-enabled, and optimized solutions.
Provides feedback to the Unified Delivery Team to refine deliverables.
Customer Centricity
Focuses on seamless and connected customer experiences.
Understands customer goals and defines conditions for success.
Addresses dissatisfaction and contributes to strategies for improved experience and transformation.
Translates customer problems into industry-aligned solutions with clear ROI.
Supports adoption of cross-solution area strategies.
Builds relationships with technical and business decision makers.
Bridges understanding of security, compliance, and risk requirements.
Acts as the voice of the customer, sharing insights with Engineering and Product teams.
Identifies patterns across industries and contributes strategic insights.
Partner Specialization
Identifies solution area-specific market opportunities and initiates actions.
Guides partners in developing offerings and supports initial implementations.
Delivers technical enablement and clarifies opportunities through pre-sales support.
Drives growth by unblocking technical barriers in customer deals.
Technical Leadership
Uses market insights to support upskilling and accreditation efforts.
Demonstrates technical readiness and influences team development.
Mentors peers and leads readiness activities.
Contributes to virtual teams and internal communities with strategic input.
Participates in external events to elevate Microsoft's brand.
Identifies gaps and contributes to scalable solutions and IP development.
May help evolve Microsoft's frameworks and methodologies.
Other
Embody our culture and values. (https://www.microsoft.com/en-au/about/values)
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Power Platform Expertise
Intermediate to expert-level experience in:Power Apps Development (Canvas and especially Model-Driven Apps)
Power Automate (Cloud and Desktop flows)
Dataverse, Power Pages, and other Power Platform components
Expertise in setting up, troubleshooting, and optimizing Power Automate Desktop flows.
Experience supporting and administering Power Platform in large-scale enterprise environments.
Skilled in delivering technical training and resolving complex application issues.
Prior consulting or customer-facing experience is highly desirable.
Other Requirements:
Citizenship & Citizenship Verification
This position requires verification of U.S. Person status due to citizenship-based legal restrictions. U.S. citizens must provide a valid U.S. passport for verification, while lawful permanent residents, refugees, and asylees may complete this verification using green cards or other status documents, as applicable.
Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
Additional or preferred qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Dynamics 365 Customer Engagemen t
Up-to-date product knowledge in:
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics365Customer Insights - Journeys
Dynamics 365 Field Service
Dynamics CRM On-Premises
Enterprise-level administration and development experience, including:
CRM infrastructure installation and configuration
Deployment configuration
Customization (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
CRM integration and Cloud Migration
Experience with CRM 2015+ build versions and upgrades.
Architectural experience for Dynamics CRM On-Premises. Strong understanding of application performance tuning, including SQL, IIS, networking, and client-side troubleshooting.
Experience conducting environment health assessments.
Cloud Solution Architect - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.
Microsoft will accept applications for the role until September 26, 2025.
CES #GCS
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
