Application Analyst - 3M 360

Community Health Systems • Franklin, TN • 1w ago

IT Application System Analyst

Job Summary:

CHSPSC, LLC seeks an IT System Analyst to assist with HIIM 3M 360 application pertaining to usability, enhancements, testing, go-lives, hyper-care, vendor relations, and support to ensure business partner and stakeholder expectations are met.

Key responsibilities include:

Serve as a point of contact for the 3M 360 application

Understand the current state of the 3M 360

Understand application contract terms and hold vendor accountable

Ensure application meets business partners and stakeholders expectations

Define, develop, and submit enhancements

Perform testing and validations

Work with the vendor to ensure code defects are resolved

Define and submit upgrade requirements along with hyper-care plans

Adhere to change management governance policies

Support and troubleshoot the application incidents

Manage problem tickets and supply root cause analysis

Engage in service restorations and downtime recovery

Communicate timely and accurate status of application health

Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs

Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement

Support review of applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals

Educate peers and business partners on department methodologies and drive adoption of standard process

Required:

Customer focused to align services with customer needs

Strong understanding of 3M 360

Ability to understand and work an IT Service Management queue entering appropriate documentation and path to resolution

Ability to define enhancement requests and execute through the CHS pipeline

Excellent verbal and written communication, presentation and customer service skills

Ability to handle pressure to meet business requirement demands and deadlines

Critical thinking in problem solving

Ability to work independently and in a team environment

Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Results oriented mentality to drive accurate deliverables while taking responsibility for the outcomes

Preferred:

Experience the ServiceNow platform

Application product ownership experience

Strong relationship management experience

Project management experience/certification

2 or more years in an application portfolio/services management role

Qualifications and Education Requirements:

Bachelor's degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

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