Associate Compliance Specialist

GLOBAL PAYMENT HOLDING COMPANY • Lakewood, OH • 6h ago

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
The Associate Compliance Specialist is part of the Compliance Department. The primary responsibility is to provide research and process support for compliance projects that may include communicating with federal and state agencies to process required forms and reporting key project metrics.
Duties
Conduct research, analysis and resolution to compliance related projects and processes
Compiles and analyzes data and prepares regular and special reports as requested.
Provide excellence in client service to internal and external clients including working directly with federal and state agencies
Review and organize client documentation to improve efficiencies in compliance efforts
Audits key metrics and makes recommendations that improve customer experiences by identifying strengths and development needs for the department.
Answer and/or resolve questions regarding power of attorney forms and other compliance-related issues.
Job Requirements
Detail oriented, with ability to focus on and comprehend numerical and financial data
Strong analytical, research and problem solving abilities
Customer-service oriented, excellent phone manners and written communication skills required
Ability to work under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's payroll needs are met
Ability to multi task in a fast paced environment
Ability to work independently as well as part of a team
Strong organizational and communication skills
Proficient in Windows PC environment with accurate data entry/keyboarding skills
Education/Experience
Degree preferred, High School Diploma/GED required
Previous payroll tax experience preferred, with working knowledge of payroll, wage and tax laws and regulations
Service bureau or multi-state tax experience preferred
Customer service experience preferred
-Or- an equivalent combination of education and/or experience
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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