Account and Process Support Analyst

EchoStar • Englewood, CO • 2h ago

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry

Job Duties and Responsibilities

Key Responsibilities:

Provide billing and operational support to frontline call center agents, commercial partners, and properties

Create and update resources such as process flows and standard operating procedure documents

May manage large-scale projects involving cross-departmental cooperation

May assist in the development, testing, and implementation of new features for different CRMs

Educate commercial partners on correct operating procedures

Skills, Experience and Requirements

Education and Experience:

College degree or two to four years of similar work experience required

Skills and Qualifications:

Ability to learn new processes and procedures quickly

Strong verbal and written communication skills to explain technical and operational procedures to various people, from technicians to non-technical end customers

Ability to multitask

Ability to prioritize workloads and tasks

Ability to keep the bigger picture in mind while performing daily transactional tasks

Flexibility in the face of rapidly changing standard operating procedures

Effective de-escalation skills in the face of complex or volatile situations

Knowledge of Google Suite is strongly preferred but not required

Knowledge of Salesforce is preferred but not required

Visa sponsorship is not available for this role

Candidates must be willing to participate in at least one in-person on-site interview.

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

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