POSITION PURPOSE

We are seeking a detail-oriented and proactive Loan Operations Analyst to support back-office loan servicing functions. This role is focused on the day-to-day operations of loan servicing, including payment processing, maintenance, exception handling, and ensuring compliance with bank policies and regulatory requirements.

The ideal candidate will have 3+ years of hands-on experience in loan operations within a financial institution and a strong understanding of loan servicing processes across commercial and/or consumer portfolios. This individual will support process improvements, assist with operational projects, and help maintain and enhance workflows within systems such as Jack Henry Enterprise Workflow or similar platforms.

This is an operations-focused role requiring practical loan servicing experience. It is not an IT or software development position.

ESSENTIAL DUTIES:

Analyze loan data across a variety of loan @types, to identify trends, variances, and opportunities for process improvements.

Support project initiatives, including system implementations, process enhancements, and regulatory changes.

Develop, maintain, and distribute operational and regulatory reports for internal stakeholders and management.

Create, review, and maintain workflows in Jack Henry Enterprise (SilverLake) or other core banking systems.

Ensure compliance with applicable banking regulations and internal policies.

Collaborate with cross-functional teams, including operations, finance, IT, and risk management, to support business needs.

Assist in validating and reconciling data to ensure accuracy for operational and regulatory purposes.

Document business processes, standard operating procedures, and workflow changes.

Identify opportunities to automate or streamline processes using data analysis and workflow tools.

TRAINING:

Jack Henry Enterprise (SilverLake) loan system navigation and workflow management

Loan servicing and accounting fundamentals (amortization, payments, rate changes, adjustments)

Advanced Excel and data analysis (pivot tables, formulas, data validation)

SQL or reporting tools for data extraction and analysis

Business process documentation and workflow design

Regulatory training related to loan operations (HMDA, CRA, Reg Z, Reg O)

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First Bank

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Loan Operations Analyst