Program Support Assistant

Veterans Affairs, National Cemetery Administration • Bourne, MA • 19h ago

Summary This position is located at the Massachusetts National Cemetery in Bourne, Massachusetts. Responsibilities As a Program Support Assistant, the incumbent determines eligibility for burial of decedents at Massachusetts National Cemetery. He/she is responsible for active as the clearing point for problems that arise such as; Congressional or other inquiries on eligibility for burial; continuation of reserved and set-aside gravesites; determination of legality and eligibility of widows, widowers and children of eligible service persons and decedents interred in the cemetery; remarried spouse requesting interment with their first spouse, family members requesting burial with parents, children, and siblings; and discrepancies in name. service, dates of service, rank, organization, dates of birth, dates of death, etc. Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#:Program Support Assistant / PD295730 The full performance level of this position is GS- 07. Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet requirements by the closing date of this announcement, 09/26/2025. Must have the ability to @type at least 40 words per minute. Must possess and maintain a valid state driver's license. You may qualify based on your experience, as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: data entry and analysis; customer service; experience with office equipment, computers and computer programs; communicate electronically, by phone, in person, and in writing; independently set priorities and organize work. You will be rated on the following Competencies for this position: Attention to Detail Communication Computer Skills Critical Thinking Self-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary in an office setting; however , there is some walking, standing, bending and carrying light items such as paper, books, folders, etc. Extensive and repeated periods of keyboard work are required at computer terminals. Work has potential of being extremely emotionally stressful due to involvement with grieving families and next of kin, Demands are placed on incumbent due to time constraints for eligibility verifications and reporting timeframes. Occasional lifting of caskets, heavy records and supplies may be required. Selected applicants will be required to complete an online onboarding process. Education There is no educational substitution at this grade level. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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