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Intermittent BMV Customer Service Representative

State of Indiana • South Bend, IN • 2d ago

Date Posted: Sep 15, 2025

Requisition ID: 465667

Location:

South Bend, IN, US, 46614

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This intermittent position will serve at the South Bend BMV Branch Office. Your work schedule will be within these BMV branch hours:

Sunday: Closed

Monday: 8:00 am - 5:30 pm

Tuesday: 8:00 am - 5:30 pm

Wednesday: Closed

Thursday: 8:00 am - 5:30 pm

Friday: 8:00 am - 5:30 pm

Saturday: Closed

Salary:

The salary for this position traditionally starts at $15.17 an hour.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

Use your job knowledge to conduct customer transactions.

Answer customers' questions and provide guidance.

Assist with the daily opening and closing of the branch.

Check transactions to ensure accuracy, timeliness, and proper accounting.

Work with leadership to resolve escalated customer concerns and system problems.

File applications as completed throughout the day.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

High school diploma or equivalent.

Customer service experience.

Top-notch communication skills.

A high level of critical thinking and the ability to troubleshoot.

Ability to process cash and card transactions.

Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.

Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

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