Branch Operations Lead - Ellisville Branch - Ellisville, MO

JPMorgan Chase • Ellisville, MO • 2h ago

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.

Job responsibilities

Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.

Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.

Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.

Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.

Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.

You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.

You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.

You have a strong passion for educating the branch team and partners, helping them stay connected and informed.

You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.

You have 1+ years of retail banking experience.

You have a high school degree, GED, or foreign equivalent.

You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

You have 6+ months of Associate Banker (Teller) experience.

You have a college degree or military equivalent.

Training and Travel Requirement

You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.

You'll need to be able to travel as required for in-person training and meetings.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

CNC Machinist- 2nd Shift

Essex Industries • Saint Louis, MO • 1h ago

Manufacturing & Warehouse

Job Type Full-time Description Who We Are: We have operations in Saint Louis, Missouri, Huntington Beach, California, and Milford, Connecticut, serving local, national and international customers, both military and comme...

1h ago

Go to Apply

Commercial Loan Processer

First National Bank of Waterloo • Columbia, IL • 1h ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12977835 Summary: Responsible for ensuring loans are processed in accordance with...

1h ago

Go to Apply

AI Software Native Engineering Senior Manager

Accenture • Saint Louis, MO • 2h ago

Management & Administrative

We are: A forward-thinking services company at the forefront of AI-native innovation. We partner with enterprise clients to create next-generation, agent-powered workflows engineered to scale in real-world settings. Our...

2h ago

Go to Apply

Banking, Capital Markets Strategy - Director

Accenture • Saint Louis, MO • 2h ago

Finance, Accounting & Banking

Why Accenture Strategy? In the world of strategy today, it is about the future, and in the future, digital technology is disrupting competitive landscapes and creating new opportunities for almost every organization. Thi...

2h ago

Go to Apply

Associate Equipment Install Strength Engineer

The Boeing Company • Berkeley, MO • 2h ago

IT & Engineering

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

2h ago

Go to Apply

Guest Service Agent

Drury Hotels • Saint Louis, MO • 6h ago

Management & Administrative

Come join the Drury Forest Park team! We are looking for someone that leads with a smile and likes to engage with people. Varying schedule times include: 6a-2p, 7a-3p, 12p-8p, 2p-10p, 3p-11p or 11p-7a. Starting pay is $1...

6h ago

Go to Apply

Hiring Event! Assistant Store Manager- 9/19/25

Extra Space Storage • Manchester, MO • 6h ago

Retail & Hospitality

Hiring Event! Assistant Store Manager- 9/19/25 Are you an enthusiastic, creative, and ambitious self-starter? Extra Space Storage needs your help with the management of one of our beautiful self-storage facilities. To fi...

6h ago

Go to Apply

Labor & Delivery Registered Nurse

BJC HealthCare • Saint Louis, MO • 7h ago

Hospital & Medical

City/State: Saint Louis, Missouri Categories: Nursing Services Job Status: Full-Time Req ID : 95580 Pay Range: $30.00 - $47.28 / hour (Salary or hourly rate is based on job qualifications and relevant work experience) Ad...

7h ago

Go to Apply

US Tech-Human Interaction Designer-Manager

PwC • Saint Louis, MO • 8h ago

Management & Administrative

Specialty/Competency: IFS - Information Technology (IT) Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in software and product innovation focus on developing cuttin...

8h ago

Go to Apply

SAP Finance Consultant, Senior Associate

PwC • Saint Louis, MO • 9h ago

Finance, Accounting & Banking

Specialty/Competency: SAP Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of busin...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.