Temp Operations Assistant Manager

Teleperformance USA • West Virginia, West Virginia • 3h ago

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This is a contract position that ends December 15,2025

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required.

Must have a healthcare license.

At least 6 months of contact center management experience preferred.

Flexible to work any 5 days Monday-Saturday and any 8 hours between 9AM-9Pm EST, subject to client availability.

Bachelor's degree from an accredited college or university or equivalent work experience.

Currently a supervisor or above with excellent TOPS implementation skills.

Experience managing programs with varying service objectives, agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required.

Excellent attendance history is required.

Some travel may be required.

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Must be able to pass a background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Similar Jobs

Analyst V, Supply Chain Management

American Red Cross • West Virginia, West Virginia • 2d ago

Management & Administrative

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2d ago

Go to Apply

Remote - Luxury Sales Consultant

Teleperformance USA • West Virginia, West Virginia • 6d ago

Management & Administrative

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in mean...

6d ago

Go to Apply

Microsoft365 Administrator

General Dynamics Information Technology • West Virginia, West Virginia • 1w ago

IT & Engineering

Req ID: RQ206702 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Software Engineering Skills: Microsoft,Microsoft Office,Microsoft SharePoint E...

1w ago

Go to Apply

Enterprise Architect / Azure Cloud Architect (Top Secret)

System One • West Virginia, West Virginia • 1w ago

IT & Engineering

Enterprise Architect/Cloud Architect Location: DC3, Linthicum Heights, MD Active Top Secret Clearance Required Education/Experience Requirements: Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of...

1w ago

Go to Apply

Healthcare Customer Service Representative - Remote

Teleperformance USA • West Virginia, West Virginia • 1w ago

Hospital & Medical

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

1w ago

Go to Apply

Healthcare Customer Service Representative - Remote

Teleperformance USA • West Virginia, West Virginia • 1w ago

Hospital & Medical

1w ago

Go to Apply

Remote --- Customer Service Representative

Teleperformance USA • West Virginia, West Virginia • 2w ago

Management & Administrative

2w ago

Go to Apply

Urgent Care Nurse Practitioner

Included Health • Full-time • West Virginia • 3w ago

Hospital & Medical

We're seeking board certified Nurse Practitioners licensed in West Virginia with broad clinical expertise and a passion for improving healthcare access and quality. In this role, you'll deliver virtual comprehensive care...

3w ago

Go to Apply

Account Executive - Commercial

Cisco • West Virginia, West Virginia • 4w ago

Sales & Marketing

Job Title: Account Executive - Commercial Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.