Catering Sales Director

Call Your Mother Deli • Washington, DC • 10h ago

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a Catering Sales Director based in Washington, DC.!

The Catering Sales Director will drive growth, loyalty, and guest satisfaction across our catering program. This role balances strategic planning with hands-on execution, driving sales growth. This position reports to the VP of Shop Operations.

As a CYM leader, you'll make an impact by:

Creating extraordinary moments for guests

Contributing to our business with your ideas and feedback

Supporting and lifting up our communities and neighborhoods

Company Core Values & Expectations:

Vibrant - You are abundantly happy, fun, passionate, playful, and kind

Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do

Belonging - You will work as a team to make people feel welcome

Energy - You are active, proactive, and work hard to make things happen

Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original

Your core responsibilities will be:

Sales Strategy & Planning

Develop and implement the Catering Sales Plan aligned with company goals, including catering sales strategy in new markets

Lead annual, quarterly, and monthly planning, including key milestones and initiatives.

Project and track catering revenue targets annually, monthly, and for key holidays.

Partner with Marketing team to develop exciting and on-brand marketing initiatives that drive catering sales

Partner with Culinary and Training teams to suggest catering menu enhancements or changes based on customer feedback and market demand

Sales Outreach, Relationship Building, and System Management

Conduct personalized outreach to new and returning catering guests.

Follow up on large orders to ensure satisfaction and build loyalty.

Identify regular or high-potential guests and convert them into recurring accounts.

Execute seasonal outreach campaigns (e.g., past holiday guests, cold outreach for new leads).

Partner with shops to identify and reach out to local organizations, businesses, and schools for targeted outreach.

Manage key recurring catering accounts across all locations, ensuring timely check-ins and continuity.

Monitor sales progress against plan and adjust tactics accordingly.

Guest Communication, Shop Support, and Order Management

Quote, coordinate, and follow up on large or specialized orders.

Ensure the seamless execution of recurring and high level catering orders by coordinating with shops and updating orders to meet guest needs.

Share daily catering sales recap with internal stakeholders.

Provide in-shop support for large/specialized catering orders, seasonal volume surges, or training needs.

Develop and execute an outgoing sales platform utilizing and cultivating a robust customer relations database.

You'll be a great addition to the CYM team if you:

Have 5+ years of experience in a catering sales role, required

Have a track record of consistently reaching or exceeding sales goals

Possess strong cold calling and sales presentation skills, and ability to turn leads into sales

Have experience with CRM software, online ordering systems, and loyalty programs, required

?Have a professional presence, ability to adapt message and approach to the audience, and ability to relate to a wide variety of people and tailor communication accordingly

Are hospitality-oriented and hold a passion for the guest experience

Possess high attention to detail; strong organizational skills; exemplary written and verbal communication skills

Work effectively with high degree of autonomy

Excellent time management skills

Are highly motivated to success with passion and a sense of urgency

Have flexibility in work environment: office, work from home, and field-based client meetings

You'll love working at CYM because:

Competitive salary: $90,000 + Competitive Commission Structure

Exciting opportunities for growth and development! With CYM's continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.

Great people, real support, and incredible VIBES. We're focused on a positive, people-first culture where everyone feels they belong and they're supported. You'll find a team that's welcoming, celebrates wins together, and most importantly, keeps things fun every day!

Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members

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