Service & Rental Manager Hudson

Tri-State Bobcat • Hudson, WI • 3h ago

At Tri-State Bobcat, we're more than just a dealership - we're a trusted partner to our customers and a great place to build a career. As a leading provider of compact construction and landscaping equipment, we are committed to delivering exceptional service and support. With a culture that values hard work, innovation, and fun, our team members look forward to coming to work every day. We are currently seeking an experienced Service and Rental Manager to join the team at our Hudson location. This role is key to ensuring the department runs efficiently and profitably, with a focus on outstanding customer service, timely high-quality repairs and invoicing. You'll manage a team of technicians, coordinate closely with other departments, and drive continuous improvement in service operations. Hours are Monday through Friday, 7:30 AM to 5:00 PM, plus Saturdays 8:00 AM to 12:00 PM. Compensation includes competitive wages of $65,000-$85,000 per year, based on your experience and qualifications. Essential Functions: Oversee daily operations of the service department and rental fleet Manage workload and efficiency of service technicians Create, assign, and track service work orders to ensure timely completion Provide accurate repair estimates and communicate job status updates to customers Ensure proper documentation, invoicing, and quality control on all service jobs Maintain an organized and efficient service yard and rental lot Supervise equipment check-in/check-out procedures and post-rental inspections Monitor and manage rental inventory, availability, and utilization rates Coordinate maintenance and turnaround of returned rental equipment Ensure compliance with rental policies, pricing structures, and procedures Train and support team members on customer service, safety, and equipment use Collaborate with sales and parts departments to support customer needs Ensure a clean, safe, and OSHA-compliant work environment Monitor customer feedback and implement service improvements Stay current on equipment specifications and technologies through vendor training Lead, motivate, and develop team members to maintain high performance Analyze department performance and identify opportunities for operational improvement Minimum Qualifications At least 2 years of experience working with equipment operations, service, or rental High school diploma or equivalent required Strong mechanical aptitude with the ability to understand equipment functionality Excellent customer service and communication skills High attention to detail and strong organizational abilities Proven ability to prioritize tasks and manage time effectively in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) Experience with CDK/Intellidealer systems is a plus Position benefits: Health Insurance: Choose from 3 plan options, including HSA options Dental & Vision Insurance: Comprehensive coverage for your health needs Life and AD&D Insurance: Plus, supplemental options available Paid Time Off (PTO) begins accruing on your first day, plus 7 paid holidays 401K Program with company matching and a variety of investment options Employee Assistance Program: Free and confidential counseling, legal services, travel planning, child/elder care professional assistance, and more! Paid Training: Access to vendor/manufacturing training (online and in-person) Bereavement Pay to support you in times of need Safety Program to ensure a secure and comfortable working environment Tri-State Bobcat is an Equal Opportunity Employer For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://tristatebobcat.applicantpro.com/jobs/3850890-1043183.html

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