Customer Credit Representative - CSR

Dayton Power & Light Company • Dayton, OH • 1d ago

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
Position Summary
The Customer Credit Representative (CSR-1), shall under general supervision, respond to customer inquiries. The Customer Credit Representative is primarily responsible for inbound residential customer phone calls. There are a variety of call @types, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages for all customer @types. This position is responsible for providing exceptional customer service by responding to customer inquiries in a professional, timely and accurate manner.
Entry Level Qualifications
Must meet the Company's requirements for General Qualifications in addition to the following qualifications:
Must have a high school diploma or equivalent.
Must possess basic computer skills.
Must possess basic keyboarding skills.
Must demonstrate professional verbal and written communication skills.
Must possess and demonstrate basic math skills.
Must be able to receive direction and take appropriate action.
Fully Qualified Qualifications
6 months as a Customer Credit Representative
Meeting all performance metrics.
Performance Expectations
Respond to and analyze a variety of customer inquiries, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
Inform customers of and explain a variety of Company offerings, when applicable.
Update and maintain customer account records.
Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary.
Successfully operates various systems, relative to Customer Service.
Direct calls to other work groups, when appropriate.
Adhere to company guidelines and expectations.
Meet or exceed all required performance metrics.
Use good judgment when dealing with confidential data including, but not limited to, customer information.
Possess a cooperative temperament and be able to receive constructive feedback and coaching.
Perform work in a safe manner.
Communicate professionally with internal and external customers.
Employees recognize their personal responsibility to respond to overtime requests. The parties are committed to utilizing technology and process improvements to speed up overtime responses. Methods for implementing those principles will be arranged by the Union, employees and managers.
Perform other duties as assigne

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