Operations Associate I

Eastern Bank • Cambridge, MA • 5h ago

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.

Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.

Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.

Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements

Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.

Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

Opening deposit accounts and taking loan applications for various lending units

Closing consumer loans

Making referrals to other bank business lines and third-party partners

Handling routine account maintenance and other servicing issues

Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

Ability to stand and remain standing for up to five hours at a time without a break.

May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

Similar Jobs

Group 10-08 | SRP Intern | Tactical Defense Systems | Summer 2026

MIT Lincoln Laboratory • Lexington, MA • 34min ago

The Tactical Defense Systems Group works to understand air defense issues, in particular, air vehicle survivability, vulnerability of U.S. Air Force (USAF) aircraft to weapons systems, electronic countermeasures, and air...

34min ago

Go to Apply

Group 10-08 | SRP Intern | Tactical Defense Systems | Summer 2026

MIT Lincoln Laboratory • Lexington, MA • 34min ago

34min ago

Go to Apply

Group 03-33 | SRP Intern | Advanced Sensor Systems and Test Beds | Summer 2026

MIT Lincoln Laboratory • Lexington, MA • 34min ago

Group 33 designs, builds, and operates our own sensors and test beds. We work with a wide range of technologies in a wide range of environments. Our team does design work using laptops and supercomputers; we test our des...

34min ago

Go to Apply

Group 10-08 | SRP Intern | Tactical Defense Systems | Summer 2026

MIT Lincoln Laboratory • Lexington, MA • 35min ago

35min ago

Go to Apply

Data Scientist- Newborn Medicine

Children's Hospital Boston • Boston, MA • 36min ago

Hospital & Medical

82044BRJob Posting Title:Data Scientist- Newborn MedicineDepartment:Pediatrics-Newborn Medicine AutoReqId:82044BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:ResearchJob Posting Description:Position Su...

36min ago

Go to Apply

Sales Operations Director, Americas

Evident Scientific • Boston, MA • 38min ago

Sales & Marketing

Sales Operations Director, Americas Job ID #: 2141 Company: Evident Posting Date: Sep 10, 2025 Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's...

38min ago

Go to Apply

Marketing Director, Material Science

Evident Scientific • Boston, MA • 40min ago

Sales & Marketing

Marketing Director, Material Science Job ID #: 2140 Company: Evident Posting Date: Sep 10, 2025 Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's...

40min ago

Go to Apply

Marketing Manager, Digital Pathology

Evident Scientific • Boston, MA • 40min ago

Management & Administrative

Marketing Manager, Digital Pathology Job ID #: 2139 Company: Evident Posting Date: Sep 10, 2025 Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's...

40min ago

Go to Apply

Technologist III, Histocompatibility Laboratory Services (Union)

American Red Cross • Dedham, MA • 41min ago

Hospital & Medical

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

41min ago

Go to Apply

Global Market Development Manager, Protein Expression and Viral Delivery

ThermoFisher Scientific • Waltham, MA • 44min ago

Retail & Hospitality

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

44min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.