Market Banker

M&T Bank • Shoreham, NY • 5h ago

Overview:

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions.

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience

Ability to easily travel between branches on an as needed basis

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Shoreham, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Banking Operations Analyst (Hybrid)

Broadridge Financial Solutions • Edgewood, NY • 6h ago

Finance, Accounting & Banking

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. We...

6h ago

Go to Apply

2026 Management Development Program - Internal Audit (Bridgeport, CT)

M&T Bank • Bridgeport, CT • 2d ago

Finance, Accounting & Banking

Overview: Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in c...

2d ago

Go to Apply

Accounts Payable Clerk

Stony Brook University • Stony Brook, NY • 3d ago

Finance, Accounting & Banking

Accounts Payable Clerk Required Qualifications (as evidenced by an attached resume): High School Diploma or GED (foreign equivalent or higher). Two (2) years of full-time clerical experience. Preferred Qualifications: As...

3d ago

Go to Apply

IT Audit Consultant - Enterprise Data & Finance Technology

M&T Bank • Bridgeport, CT • 3d ago

Finance, Accounting & Banking

THIS ROLE WILL BE HYBRID 3 DAYS/WEEK OUT OF: BUFFALO NY, WILMINGTON DE, or BRIDGEPORT CT. MUST BE WITHIN LOCATION OR WILLING TO RELOCATE Overview: The Audit Consultant provides senior-level expertise in executing complex...

3d ago

Go to Apply

IT Audit Consultant - Enterprise Data & Finance Technology

M&T Bank • Bridgeport, CT • 3d ago

Finance, Accounting & Banking

3d ago

Go to Apply

Accountant

Kelly Services • Bohemia, NY • 3d ago

Finance, Accounting & Banking

At Kelly®, we're passionate about helping you find a job that works for you. How about this one? We're seeking an Accountant to work at a leading manufacturing company in Bohemia, NY . With us, it's all about finding the...

3d ago

Go to Apply

Accounts Receivable Representative

Cintas • Central Islip, NY • 4d ago

Finance, Accounting & Banking

Requisition Number: 210046 Job Description Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to iden...

4d ago

Go to Apply

Accounting Manager/Supervisor

Robert Half • New Haven, CT • 1w ago

Finance, Accounting & Banking

Description Assistant Director of Finance role for an existing Accounting Manager or Assistant Controller The organization is considering strong current Senior Accountants, Accounting Managers, Assistant Controllers and...

1w ago

Go to Apply

Accounts Payable Specialist

Robert Half • Orange, CT • 1w ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounts Payable Specialist to join our team in Orange, Connecticut. This contract position offers an excellent opportunity to contribute to a dynamic organization within the...

1w ago

Go to Apply

Accounts Receivable Specialist

Robert Half • Central Islip, NY • 1w ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounts Receivable Specialist to join our team in Central Islip, New York. In this long-term contract position, you will play a vital role in managing financial transactions...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.