Analytics Specialist

Joni and Friends • Agoura Hills, CA • 6h ago

Duties:

Under the supervision of the Data Batching Team Lead, support the overall objectives of Joni and Friends. Perform duties and responsibilities including, but not limited to:

Daily Scanning of Checks and Documentation

Scanning and organizing checks, related backup materials, and critical documentation

Maintaining accurate digital records and physical documentation, emphasizing attention to detail

Mail Sorting and Contribution Handling

Sorting incoming mail related to fundraising and contribution processing

Performing two-person verification for checks and reporting

Processing Financial Contributions

Entering contributions into Salesforce CRM for multiple sources, including but not limited to:

ACH

General

Organization-Received

Program Specific

Purchases

Organizing and batching data with a high level of accuracy

Constituent Data Maintenance

Updating Account and Contact records based on returned mail (USPS Nixies) and constituent-provided information

Making changes as noted by constituents or family members to ensure record accuracy

Other duties and projects as assigned by supervisor to support department and ministry needs

Qualifications:

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith

Desire to serve in a growing and dynamic Christian service ministry

2+ years of experience in data entry, data processing, or CRM/database management

Bachelor's degree preferred; equivalent experience (2+ years) in a data-related role acceptable

Demonstrated proficiency in Salesforce (or similar CRM system) and Microsoft Office Suite, particularly Excel

Strong attention to detail and accuracy in data entry and recordkeeping

Ability to consistently handle repetitive tasks with precision and care

Strong organizational skills and the ability to manage time and priorities effectively

High level of discretion and professionalism; must maintain strict confidentiality of all constituent and financial information

Basic experience in reporting or data analysis is a plus (e.g., running standard reports, identifying data trends, etc.)

Excellent written and verbal communication skills

A team player with a collaborative spirit, who can also work independently with minimal supervision

Understanding of Christian ministry and specifically Joni and Friends is desirable

This position follows a hybrid schedule, requiring in-office presence on Monday, Tuesday, and Thursday, with the option to work remotely on Wednesday and Friday. During busy seasons or high-volume periods, the Analytics Specialist may be asked to work additional in-office days to assist with mail processing and contribution intake.

Compensation for this position is between $19.50 and $22.00 per hour. This is a non-exempt position.

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees "Lead like Jesus*" and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends' programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation - Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth - Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach - Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work - Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

"Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame...go out to the roads and country lanes and compel them to come in, so that my house will be full." Luke 14:21-23 (NIV)

VISION:

"A world where every person with a disability finds hope, dignity, and their place in the body of Christ."

MISSION:

"To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability."

VALUES:

Honor God in everything we do

Build relationships based on trust and respect

Maintain integrity and excellence in programs and services

Practice responsible stewardship

Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a "Best Christian Workplace" according to surveys by the Best Christian Workplace Institute (BCWI).

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