Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. Responsibilities If selected for this position, you will be responsible for independently providing planning, designing, executing, and supervising Information Technology (IT) programs, projects, and work involving a variety of IT specialist areas which support the information management needs of the District of Minnesota. The IT environment includes personal computers, routers, switches, bridges, a wide area network and local area network, operating systems, and case management systems. Typical work assignments may include, but are not limited to: Directly supervising subordinate staff. Planning work to be accomplished by subordinates, setting goals and priorities, and preparing schedules for completion of work. Providing technical advice and assistance to resolve problems referred by staff. Providing leadership, developing, evaluating, and improving IT support to promote overall district effectiveness and efficiency. Managing/distributing workload, participating in the hiring process, resolving grievances and complaints, developing performance plans, and counseling employees regarding their progress. Providing customer support services including installation, configuration, troubleshooting, customer assistance, and training. Performing advanced and complex informational systems design, development, test, and implementation of new applications to meet the needs of the United States Attorney. Monitoring network capacity and performance. Performing network diagnostics and resolves network problems. Performing tasks associated with the day-to-day operation. Responsibilities will increase, and assignments will become more complex as your training and experience progress. Requirements Conditions of Employment Qualifications Note: In order to be considered "qualified" for this position, your specialized experience must be described in your resume. Please be sure that your resume clearly states any and all of the specialized experience that you may have. If your specialized experience is not clearly stated in your resume, you will not be considered for this position. To be qualified at the GS-13 level, you must demonstrate possession of each of the following basic competencies AND at least one year of specialized experience equivalent to the GS-12 level in Federal Service as defined below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: Analyzing specific details and guidelines. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or other organizations) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knowledge of available products and services; commitment to providing quality products and services. Examples of IT-related experience demonstrating this competency includes providing assistance to co-workers in the immediate office. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency includes: exchanging IT related information when called upon. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency includes reviewing computer related issues. AND Specialized Experience for this grade level includes demonstrating the ability to provide leadership and guidance to subordinate staff, providing training, and distributing and monitoring work in progress. Additionally, experience includes: evaluating and resolving hardware and software problems; providing user training and assistance on variety of routine applications; planning and improving information systems to meet the needs of customer requirements; troubleshooting end user computer hardware and software issues; configuring, installing, and maintaining networked systems including hubs, routers, switches, bridges, servers, workstation and mobile device troubleshooting and support, and related hardware; maintaining systems accounts with various enterprise software programs. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Education Additional Information Payment of relocation expenses will not be authorized/ The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/. Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
