Customer Service Representative

TEKsystems • O Fallon, MO • 2d ago

Description

If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Job Responsibilities:

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries

Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns

Maintain established levels of productivity, service, and quality standards

Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

Complete additional tasks and other projects/duties as assigned

Work overtime as needed

Work EnvironmentHours Clarification:

Ability to work 40 hours a week on scheduled shift. Initial training is 8:30am to 5:00pm CT Mon to Friday, full time in office.

After training is concluded, an 8 hour shift would be a assigned between 10:30am - 7pm CT.

Moves to hybrid (3 days in / 2 days out) after 2-3 weeks of training

Skills & Qualifications

Effective, strong, and service focused communication skills, both verbal and written

Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking

Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners

Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity

Education/Experience

Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Experience in a high-volume contact center with a strong focus on superior service is a plus!

1-2 years Customer Service experience

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in O Fallon,MO.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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