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Customer Service Representative

Robert Half • Lorain, OH • 10h ago

Description

Job Title: Customer Service Representative (Direct Hire)

Location: Lorain, Ohio

Schedule: Full-time, Monday to Friday, 8:00 AM - 5:00 PM (In-office position)

Job Description:

A great company in Lorain is seeking a hardworking and detail-oriented Customer Service Representative! In this permanent, in-office role, you'll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.

Key Responsibilities:

Order Management: Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.

Customer Communication: Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.

Logistics Coordination: Schedule shipments for customer orders, coordinating with internal teams and external vendors.

Team Collaboration: Offer additional administrative support and assist with team projects during slower periods.

Flexible Support: Contribute to team success by taking on diverse tasks as needed - everyone pitches in and wears many hats.

Qualifications and Skills:

Experience: Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).

Communication: Excellent written and verbal communication skills with a professional and approachable demeanor.

Organization: Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

Teamwork: A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.

Technology: Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).

If you're passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we'd love to hear from you!

Apply today to be considered for this exciting opportunity.

Requirements

Customer Service experience

Strong data entry skills with a focus on accuracy and efficiency.

Experience in order entry and tracking processes.

Excellent organizational and time management abilities.

Effective communication skills to interact with customers and team members..

Ability to adapt to a dynamic work environment and collaborate with a small team.

Previous clerical or administrative experience is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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