Contact Center - Commercial Service Specialist II

KeyBank • Brooklyn, OH • 16h ago

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

T? raining: Begins on November 17th and is scheduled Monday - Friday from 8-5pm eastern for the first 3-4 months.

Location: Training will take place on-site for the first 3-4 months. After training is completed, you will work from home. Working from home requires a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.

Shifts: Schedules are between 9:00am and 9:00pm ET Monday - Friday.

ABOUT THE JOB (JOB BRIEF)

As a Customer Service Specialist II, you'll serve as the voice of KeyBank for Commercial clients -working as a problem solver for our clients with issues that can range from deposit or loan account questions to troubleshooting login issues on various modules within their online banking platforms. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm, Intellectual curiosity of technological solutions and not take customer frustration personal are traits that are especially successful in this role.

What You'll Get from This Opportunity:

Competitive pay and unique benefits - 401(k) matching (dollar-for-dollar up to 6%), generous PTO, fitness and tuition reimbursement and so much more.

Valuable financial services experience. You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.

Paid job training and access to a library of specialized professional development and training courses.

Shift differentials available.

Performance-based rewards.

Variety - every day is different.

ESSENTIAL JOB FUNCTIONS

Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous

Research and provide verification and documentation of client issues and resolution

Maintain highly proficient and current comprehensive knowledge of Contact Center and KeyBank's' policies, procedures and products - Deposits and Credit

Knowledgeably respond to and overcome client objections

Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate

Responsible for interpreting and translating complex technical procedures and process in a

client centric language

Provide technical and customer service support in the areas of trouble shooting, diagnostic testing, and error resolution on PC operating systems with Strong verbal and writing communication for account servicing, complex issues and online channel inquiries - navigation and technical

Adhere to established policies and procedures related to servicing, regulatory compliance, quality, and client contact strategy

Work collaboratively in a team environment to achieve team, department, and line of business commitments

REQUIRED QUALIFICATIONS

Minimum 2 years client services and or sales experience required

High school diploma or GED equivalency

Demonstrated success in problem resolution, multi-tasking and attention to detail.

Basic computer skills and working knowledge of how to navigate web browsers, websites and mobile applications.

Strong interpersonal, verbal, and written communication skills.

Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.

Ability to read and follow call center "scripts" when handling different scenarios.

The work location during training for this role is on-site. After the completion of training, the work location can be work from home, mobile or assigned (in office). Work from home would require a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.00 to $23.00 per hour depending on location and job-related factors such as level of experience.

Please click here (http://www.key.com/kco/images/Key\Benefit\Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/03/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Management & Administrative

Description SUMMARY: Review, analyze and amend Defined Contribution plans and prepare summary plan descriptions, reports and recommendations. Prepare and submit required government reports and document filings as necessa...

1d ago

Go to Apply

Category Manager - Lighting

Crescent Electric Supply Company • Cleveland, OH • 2d ago

Management & Administrative

As a Category Manager at Crescent Electric Supply Co., you will own the assortment strategy and supplier relationships for their portfolio. You will be working closely and strategically with both supplier partners and in...

2d ago

Go to Apply

Manager, Strategy and M&A Business Development - Electrical Sector

Eaton Corporation • Beachwood, OH • 2d ago

Management & Administrative

Eaton Corporation is currently seeking a Strategy and M&A Business Development Manager to lead Global Industrial Segment strategy and M&A for Eaton's Electrical Sector. This position is a hybrid work model the pr...

2d ago

Go to Apply

Account Manager - GSC - US

Sysco • Cleveland, OH • 2d ago

Management & Administrative

Job Summary: This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sale...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.