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Metrics and Reporting Analyst

General Dynamics Information Technology • Washington, DC • 2d ago

Req ID: RQ206157

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Program Delivery and Execution

Skills:

Business Intelligence (BI),Key Performance Indicators (KPI),Performance Metrics,SLAs

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

METRICS AND REPORTING ANALYST

GDIT has an opportunity for a dynamic and talented candidate to join our team as a Metrics and Reporting Analyst supporting the federal government in its modernization effort for their mission-critical operations.

At GDIT, people are our differentiator. As a Metrics and Reporting Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Metrics and Reporting Analyst joining our team to evolve IT Operations. As a Metrics and Reporting Analyst you will gather and analyze data, creating business intelligence solutions (dashboards, reports), tracking key performance indicators (KPIs), presenting findings, and collaborating with business stakeholders. You will serve as a critical team member to collect, prepare, and report on program achievements for C-suite level audiences.

? Strong analytical and communication skills, understanding of data modeling and KPIs, proficiency in BI tools (e.g., Power BI) a plus. Must have the ability to translate technical findings/achievements for non-technical audiences, as well as self-motivated with strong presentation skills.

? Design, build, and maintain reports, dashboards, and scorecards using tools like Power BI, Tableau, Excel, or other BI platforms.

? Partner with business and IT stakeholders to define metrics and KPIs aligned with departmental and organizational goals.

? Collect, validate, and clean data from multiple sources such as service management systems (e.g., ServiceNow), databases, ERP platforms, and cloud services.

? Monitor trends and performance metrics to identify areas for operational improvement and recommend data-driven solutions.

? Develop and maintain data documentation, including data dictionaries and report definitions.

? Ensure reporting processes meet data governance and quality standards.

? Support periodic and ad-hoc reporting needs for audits, executive reviews, and compliance.

WHAT YOU'LL NEED TO SUCCEED

? Education: Bachelor's Degree (Substitutions will be based on additional years of experience)

? Required Experience: 5+ years of related experience

? Ability to obtain and hold a clearance

? Effective administrative and organizational skills; Understanding of company strategic goals and how they align to business operations

? Preferred Skills I ServiceNow, ITIL v4, SLA/OLA management, Knowledge Management, Service Delivery, Continuous Service Improvement; Problem Management.

? Location: Washington, DC

?US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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