FedRAMP Site Reliability Engineer - Early in Career

Cisco • North Carolina, North Carolina • 1d ago

This is a US-based position. You must be a US citizen working on US soil to be considered. Candidates must be able to support FedRAMP High.

Splunk, a Cisco company is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk's enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform.

It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer's experience. The TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner.

This position is based in Morrisville, NC, and requires candidates to relocate to this location. Additionally, please note that this is an overnight role.

What you'll get to do

We are looking for a Site Reliability Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk's cloud offering.

Provide technical support for the Splunk Cloud fleet

Perform impact assessments and problem solving according to established procedures

Document issues, remediation steps, and help with follow up problem management

Lead support cases and also ensures queue management

Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.

Assist other TechOps engineers on your shift on complex tasks

Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes

Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents

Lead by example and drive the core values of the company

Always ensure a quality customer experience

Ability to work nights, weekends, and swing shifts.

You love large complex systems. You have experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once. "Can this process be automated?" is a question you constantly ask yourself. Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

Must-have Qualifications

A Bachelor's or Master's in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Mathematics or a related technical field, and a strong record of academic achievement.

This is a US-based position. US Citizenship is required and you must be working on US soil to be considered.

Must be willing to relocate to Morrisville, North Carolina.

Please note: This position supports United States federal, state, and local government agency customers and is subject to certain U.S. citizenship-based restrictions imposed by law, regulation, executive order, government contract, and/or related determination by the U.S. Attorney General. As such, this position is contingent upon candidates establishing proof of U.S. citizenship status. If Splunk determines that a candidate's citizenship status will prohibit the candidate from working in this position, Splunk expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Splunk shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate's application.

Nice-to-have Qualifications

We've taken special care to separate the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have. So, don't worry if you can't check off every box. We're not hiring a list of bullet points-we're interested in the whole you.

Understanding of monitoring and troubleshooting Splunk environments..

Understanding of administering or architecting distributed Splunk environments.

Understanding of the development and deployment of a hosted cloud environment, preferably Azure.

Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.

Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)

Knowledge of standard methodologies related to security, performance, and disaster recovery.

Knowledge of the Linux Operating System

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco

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