Overview
COMPUTER SPECIALIST: (VDEPT)
Bowhead has a job opening for a Computer/Desktop Support Specialist in Dahlgren, VA. The candidate will provide 100% on-site customer support and technical assistance to users of a specific organization at the V Department Service Center in Dahlgren, VA.
Responsibilities
Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
Assist other IT personnel with their job responsibilities as necessary.
Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Provide scheduled after hours on-call support for customers.
Qualifications
Two to five (2-5) years of experience; Bachelors degree preferred
Should have six (6) months experience in computer and peripheral operation and maintenance of equipment such as (Windows 10, RedHat Linux, Solaris) a training certificate. May be substituted for experience wiht supporting troubleshooting, repair, hardware and software upgrades and updates, Operating System (OS) installation, system imaging, deployment and removal, and customer support for Department IT (e.g. desktops, workstations, zero/thin clients, printers and mobile IT)
DoD 8570 Information Assurance Technical Level II certification preferred (A+, Netowrk +, or Security +)
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and outside contacts
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
Must be able to lift up to 10-15 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
LI-JR1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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ID 2025-23813
Category Information Technology
Location : Location US-VA-Dahlgren
Minimum Clearance Required Secret
Travel Requirement N/A
