Computer Associate Series
Job ID: 12831
Business Unit: SIRTOA
Location: Staten Island, NY, United States
Regular/Temporary: Regular
Department: Information Technology
Date Posted: Sep 2, 2025
Description
Job Title: Computer Associate (Technical Support)
First Date of Posting: September 2, 2025
Last Date of Filing: Open Until Filled
Authority: SIRTOA
Department: Subways
Division/Unit: Staten Island Railway
Reports to: Manager, Information Technology
Work Location: 845 Bay Street, Staten Island, NY
Hours of Work: 7:00 AM - 3:00 PM
(May required to work weekends, night shifts, and holidays).
COMPENSATION:
Computer Associate (Tech Support) Level I - $65,734.00 - $83,226.00
Computer Associate (Tech Support) Level II - $78,853.00 - $100,730.00
Computer Associate (Tech Support) Level III - $94,106.00 - $125,678.00
RESPONSIBILITIES:
The selected candidate will be responsible for performing a variety of technical tasks, including but not limited to the deployment, configuration, and troubleshooting of network elements such as, Switches, Servers, Workstations, Net Guardians, Storage Devices/Recorders, CCTV IP/Analog cameras, etc. The candidate will also assist with the deployment and troubleshooting of computer equipment, mobile devices, and desk phones. The incumbent will be responsible for setting up new Users with access to LAN, Email, Printer, Internet, Home Folder, Shared Folders, and different standard/proprietary software applications, as well as visit remote facilities, and provide technical support to end-users; perform Security System Administration, system upgrade, troubleshooting, and maintenance tasks.
The following are typical assignments within this class of positions:
Level I: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be an entry level position requiring candidates having minimum four years of hands-on technical support experience.
Level II: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be a mid-level position requiring candidates having six to eight years of hands-on technical support experience.
Level III: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be a senior level position requiring candidates having eight to ten years of hands-on technical support experience. The incumbent may assume delegated responsibilities from the manager.
EDUCATION AND EXPERIENCE:
A baccalaureate degree from an accredited college or university and two years of satisfactory, full time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support; or
An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above: or
A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "1" above; or
Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience based on 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma.
DESIRED SKILLS:
Experienced working with Fiber Optic Data Communication Network including Cisco L2/L3 Switches, Windows and Linux Servers/Workstations, Network Audio/Video Recorders, CCTV Security Cameras, Intercoms, and Door Access Control System
Well-versed with Cisco IOS Command Line Interface
Experienced with providing hands-on technical support to the end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software
Experienced working with LAN/WAN/VLAN, Switching/Routing protocols, and Networking Tools/Techniques
Experienced with developing flat-file database system and performing database maintenance/management
Familiar with proprietary systems, such as Genetec Security Center, Genetec Clearance, Nexus Server, Giga Smart, Giga VUE, Nozomi Network Guardian, Nozomi Network Central Management Console, Dominion Terminal Server, SIMATIC WinCC, Software House Ccure 9000 and/or Lenel Access Control System
Strong problem solving and analytical skills
Excellent interpersonal, verbal, and written communication skills with ability to interact with all levels of staff and management
Responsible, reliable, and organized
Team player with good customer service skills
SELECTION METHOD
Based on evaluation of education, skills, experience, interview, and assessment.
All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
OTHER INFORMATION
Appointment may be at a comparable level to current level of selected candidate. (If necessary)
As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.
HOW TO APPLY
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
EQUAL EMPLOYMENT OPPORTUNITY
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
