Senior Collections Specialist

Lowell Five Bank • Tewksbury, MA • 8h ago

About Lowell Five\ With nearly \$1.7 billion in assets, over 200 employees, and 16 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region. We provide support for, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employees best life. For more information, please visit www.lowellfive.com.

Essential Duties & Responsibilities:\

Reviews and monitors the status of delinquent Mortgage & Consumer

Loans\

Takes appropriate action on loan accounts, including reaching out to

borrowers for appropriate resolution to delinquency\

Supervises the collection of non-performing and charged-off loans\

Oversees Credit Bureau Reporting issues and responds to disputes\

Coordinates and works closely with legal counsel to expeditiously

resolve litigation - while minimizing legal and collection expenses\

Collaborate with supervisor to oversee and manage REO upon acquisition

and through disposition\

Makes recommendations for charge-off and risk rating adjustments on

delinquent and non-performing loans within all Collections portfolios\

Complete monthly, quarterly, and yearly updates and reporting,

including the MHP Report, Advantage Charge Off Reconciliation Report, Watch List Updates, Delinquency Reports, and 1099A & 1099C Reports\

Prepares Loan Late File daily\

Prepares letters, demand notices, attorney packages, SAG packages, SAG

meeting minutes, and risk rating change forms, as necessary\

Reviews, updates, and maintains policies and procedures, as

appropriate

Requirements:\

2-5 years of collections experience strongly preferred\

Working knowledge of Federal and State Collection Laws, Regulations,

and Guidelines\

Strong computer skills, and sound working knowledge of Microsoft

Office Suite Products\

Excellent verbal and written communication skills\

Ability to manage relationships; strong interpersonal and

problem-solving skills\

Strong organizational skills, with ability to multi-task and meet

deadlines\

Self-motivated and able to work independently

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